Neophyte
•
1 Message
•
100 Points
How to finish installing
We have a subscription for 10 devices but my iPad doesn’t show up in our account and I don’t know how to finish installing properly
Neophyte
•
1 Message
•
100 Points
We have a subscription for 10 devices but my iPad doesn’t show up in our account and I don’t know how to finish installing properly
tm_cha
Prodigy
•
361 Messages
•
5.4K Points
3 years ago
Hi, @rhu78263!
You're still using the trial version on your iPad. To complete the activation process, you have to sign in to your Trend Micro account. Here's a guide for you on How to install Mobile Security for iOS.
If you find this solution helpful, you may Mark it as Accepted Answer or hit the Like button.
~TM_Cha
0
0
aristotleteam
Neophyte
•
1 Message
•
70 Points
3 years ago
Yes, I’m having a similar problem with my iPad. I’ve followed the instructions and downloaded the app, but when I go to scan the QR code associated with my Serial Number, I get an ‘unknown website’ error.
1
0