G
Neophyte

Neophyte

 • 

2 Messages

 • 

150 Points

Wed, Aug 4, 2021 3:57 PM

How can I turn off VPN and have it stay off

In settings the VPN is on.  I try to turn off, but it keeps coming back on.  When it slows my speed to the point a page won’t load, I don’t want it on.

Responses

Brand User
tm_cha

Prodigy

 • 

315 Messages

 • 

4.5K Points

1 m ago

Hi, GeoMary86!

 

Trend Micro Mobile Security has a feature in which it uses a local VPN with almost no impact on the network speed. You may check if the VPN is turned off on the Web Guard feature of the app. 

If it's turned off, you may check the VPN configuration on your phone's Settings.

  • Go to Settings > General > VPN
  • Check the VPN Profile if Connect On-Demand is enabled then toggle the switch to turn it off

Hope this helps.

 

~TM_Cha