L
Neophyte

Neophyte

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1 Message

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100 Points

Monday, April 17th, 2023 2:38 PM

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Help

How is someone scraping the key off the app forcing me back into a trial version? Is there not a password to protect the app from any changes being made on iPhone?

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Brand User

Trend Security Expert

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126 Messages

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3K Points

1 year ago

Hi @leonard_masi_jr,

Welcome to Trend Micro Community!

It's unclear what exactly you mean by "scraping the key off the app". However, I'll try to provide an answer that may be helpful.

Trend Micro Mobile Security will not automatically go back to a trial version unless the app has been reinstalled.  If you are already signed in, sign out of the app, then sign in again to update your subscription. To check your subscription, kindly log in on this link

Let us know how it goes.

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