S
Neophyte

Neophyte

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3 Messages

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140 Points

Sun, Aug 1, 2021 2:21 PM

Getting logged out of TM mobile on iPhone and ipad

Why am I getting logged out of TM mobile on IPhone 12 and iPad? I do not manually sign out. I have to check every day to see if I am logged in. No notification if logged out.

Brand User
tm_angelo

Prodigy

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278 Messages

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5.2K Points

3 m ago

Hi spdmgmt4,

 

Welcome to Trend Micro Home Users Community!

 

This is an unusual behavior of the Trend Micro software, may I know if you have already log in since installing the software as you will first need to sign in for the account to be connected.

 

Also, have you enabled the permission needed for the application to work properly.

 

Hope this helps!

 

-TM_Angelo

Neophyte

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3 Messages

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140 Points

11 d ago

This problem occurred months ago after an update. Already had TM on my devices. And what “permission” are you referring to? Do I need to sign out and sign in again to fix this problem? And would I be signing in with my Apple ID or with my TM account password?

Brand User
tm_angelo

Prodigy

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278 Messages

 • 

5.2K Points

Hi spdmgmt4,

 

You may refer on the link below to check if all the permissions are enabled.

 

Things to fix after running a scan (Mobile Security for Android)

 

Also, can you check if you any pending Trend Micro mobile security update? To get the latest version of the software.

 

Let us know how it goes.

 

-TM_Angelo

 

 

Neophyte

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3 Messages

 • 

140 Points

I checked and there is no pending current update. I have app v. 9.5.1055.
You sent me a link for an android phone. I have the IPhone 12.

Brand User
tm_angelo

Prodigy

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278 Messages

 • 

5.2K Points

11 d ago

Hi spdmgmt4,

 

I'm sorry for the misunderstanding, I would like to ask further description and explanation of the symptoms you are experiencing.

 

Are you getting logged out, in the Trend Micro mobile security application?

 

Also, may I know if you lose your full version access like web guard being disabled and other features being lock when logged out?

 

Awaiting for your response. 

 

-TM_Angelo

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