J
Neophyte

Neophyte

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1 Message

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100 Points

Saturday, June 29th, 2024 2:18 PM

Cove Security App

The latest update is blocking my Alarm App from connecting.

I have to disable the WiFi or WebGuard to the Cove App past the Splash Screen.

Brand User

Trend Security Expert

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115 Messages

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2.4K Points

24 days ago

Hi @jbarnicki 

To better understand and assist you with your concern can you please provide the following information:

Trend Micro product:

Trend Micro version:

Error message (if any):

You also mentioned that this happened after an update, for clarification was the Cove Security app working prior to the update of Trend Micro?

Neophyte

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7 Messages

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270 Points

19 days ago

I think after all these years of paying a ridiculous amount for Trend it's time to say goodbye!!

im so sick of trend turning off or turning off parts of my defender as well as messing with my own wifi ! 
ive put up with it since the beginning of time and never spoken up hoping it was just a glitch or it would right itself! Neither has happened and I’m so sick of paying 17$ a month for something that really isn’t quality! I see so many people complaining on this forum with similar issues and it’s been ongoing since forever and literally nothing has changed so it’s time for me to change !

Brand User

Trend Security Expert

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9 Messages

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230 Points

Hi @sueyoucanttouchthis,

We apologize for the inconvenience you have experienced with our product. 

In order to enhance our understanding and effectively address your issue, could you please provide the following details:

Trend Micro product:

Trend Micro version:

Error message (if any):

Complete Description of the issue:

You can also contact us through the link below: 

Contact Support | Trend Micro Help Center

Neophyte

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7 Messages

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270 Points

I can’t even find which 1 I have atm . It’s early in the morning so I’ll try finding it later 

Brand User

Trend Security Expert

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9 Messages

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230 Points

Hi @sueyoucanttouchthis, 

Please provide the following information above once you have time. We will be waiting for your response so we can help you further. 

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