Connection issues

Could not connect to Amazon work app and other sign on functions in app. I disabled the new “block trackers” function in web guard and problem was resolved.

Responses

tm_rica

Trend Security Expert

•

76 Messages

•

1.6K Points

9 months ago

Hi @richie1966rich,

Thank you for reporting the issue. Can we ask for the following information;

Device name:

Operating System:
Mobile Data or WiFi Connection:

We will wait for the info so we can replicate the issue on our end.

6

0

R

richie1966rich

Neophyte

•

4 Messages

•

160 Points

@tm_rica

iphone SE

ios apple

17.0.3 and one before.

happen with WiFi connection and on the road too so don’t know about mobile data

9 months ago

0

tm_chris

Trend Security Expert

•

131 Messages

•

2.7K Points

To further check on this, may we know if this is the right App where you have been encountering the issue? :

9 months ago

0

R

richie1966rich

Neophyte

•

4 Messages

•

160 Points

Yes that is the app

9 months ago

0

tm_joyce

Trend Security Expert

•

128 Messages

•

2.6K Points

Could you please respond to the following query based on your original response, as this information will aid in our investigation of this matter:

Mobile Security for iOS version:
Amazon A to Z app version:
Is there a prompt before to allow tracking activities on the Amazon A to Z app?
What was the error message that appears during sign-in?
Does this happened before, and did you experience this on other apps?
Did you press any other buttons before the problem started, besides the sign-in one?

9 months ago

0

R

Look I choose block trackers on the micro trend app and I can’t sign on to Amazon app after I installed it. I disabled it and it works. Was letting people know. Live with it . Figure it out. Leave me alone.

9 months ago

0

Need Help?

Ask the Community

richie1966rich

Connection issues

tm_rica

richie1966rich

tm_chris

richie1966rich

tm_joyce

richie1966rich

Need Help?

Latest Tech Insights