P
Neophyte

Neophyte

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3 Messages

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140 Points

Wednesday, December 6th, 2023 4:01 AM

2nd phone number Text

I just received my 2nd phone number. I can receive texts but cannot respond. Also I don't have the "FAQ" link on the 2nd phone number tab. 

Suggestions please.

Brand User

Trend Security Expert

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220 Messages

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4.5K Points

3 months ago

Hi @paisley26,

Welcome to Trend Micro Users Community!

I have a few questions:

  1. Are you getting any error messages when replying to Trend Micro Check using your second phone number?
  2. Are you using the Trend Micro Check application when replying to the message?

See this page to learn how to use a second phone number.

 

Hope to hear from you!

Neophyte

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3 Messages

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140 Points

@tm_carlo​ Every incoming message I respond to I get the text error under the bubble "message not sent tap to try again". 

Brand User

Trend Security Expert

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141 Messages

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2.9K Points

Hi @paisley26 ,

Can you try restarting your phone, also check for if there are any pending updates on your phone. You can also check if you've been blocked by the recipient, or if your carrier is having network issues. You can also try clearing the messages cache or making sure your SIM card is inserted properly.

Neophyte

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3 Messages

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140 Points

@tm_vince​ I have restarted my phone. I don't have network errors. I tried on WiFi and mobile data. I've cleared what few messages I had. SIM card has not been removed in 3 years. 


NOW... My call block will not update the spam dictionary. 

Brand User

Trend Security Expert

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141 Messages

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2.9K Points

Hi @paisley26 ,

Have you tried contacting your Network Provider about this issue?

Also may I ask when did the issue started? 

Will be waiting for your response. Thanks.

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