M
Neophyte

Neophyte

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1 Message

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100 Points

Fri, Sep 30, 2022 6:39 PM

Webguard, Fraudbuster, Payguard & Wifichecker/Running in background (Insight section), turn themselves off constantly throughout everyday

Webguard, Fraudbuster, Payguard & Wifichecker (Insight section) ALWAYS turn off, many many many times/day. This happens constantly and often just minutes after I've reset them. I have to do this "MANY××" times/day leaving my devices vulnerable and me feeling very uncertain. 

I chatted with a Trendmicro trouble shooter who advised me to uninstall and reinstall. I did this and I'm back to where I started. No change.

I purchased Trendmicro to give me peace of mind. I don't have that. This concerns me very much. 

Brand User
tm_kree

Technoid

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596 Messages

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22.9K Points

2 months ago

Hi @marytbgilogley!

Thank you for sharing this in our community.

This is not the expected behavior of Trend Micro Mobile Security. Usually, this happens when the Battery Saver is enabled, this feature will turn off background processes including Web Guard, Fraudbuster, Payguard, & Wifichecker. Here's how to fix Web Guard that keeps turning off on Android.

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