A
Neophyte

Neophyte

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2 Messages

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120 Points

Friday, February 11th, 2022 8:51 AM

Closed

Resolved

URL filtering issue

Trend Micro blocks almost all URLs without detecting any genuine issues with web pages. I'm using Samsung F41, Android phone. This forces users to switch off URL filtering. It's a really bad user experience. I'm using Bitdefender on other mobile devices in my house and it is far more effective at URL filtering.

Brand User

 Superstar

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576 Messages

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9.3K Points

2 years ago

Hi, ABHINAV.GUPTA.177!

 

May I know what Protection Level is set on your Mobile Security (Web Guard & Security Scan)? If it is set on High, it will block all apps and sites showing any signs of fraud or malicious software. Try to change it to Normal and check if it is still the same. 

 

You may also check if the Parental Controls is enabled: 

How to use Parental Controls (Mobile Security for Android)

 

- TM_Cathy

Neophyte

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2 Messages

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120 Points

@tm_cathy​ thanks, I've changed it from high to normal. I'll update you after verifying results. Parental controls were disabled.

Legend

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753 Messages

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13.4K Points

Thank you, abhinavgupta1777

We'll be right here if you need more help.

 

- TM_Rochelle

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