F
Neophyte

Neophyte

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1 Message

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100 Points

Tuesday, May 7th, 2024 6:22 AM

Unable to extend my Trend Micro Protection to my mobile

I would like to extend my Trend Micro account to provide protection to my Android mobile. However when I use my phone to scan and read the QR code, the message from Google Play on my mobile claimed that "the item is not available in your country". How do I protect my mobile using my Trend Micro security account? Note - my Trend Micro security account allows me to protect 2 devices and at the moment my laptop is the only device covered by the security account.

Brand User

Trend Security Expert

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109 Messages

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2.2K Points

14 days ago

Hi @fookthim,

I'm sorry to hear that. 

May we know what is the country/region that your mobile device and play store have? And are you able to provide a screenshot of the error message?

Looking forward to your response. 

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