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Neophyte

Neophyte

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3 Messages

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170 Points

Thursday, September 7th, 2023 11:08 PM

Security always turning its self off

Why does my security keep turning it's self off.

Brand User

Trend Security Expert

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10 Messages

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300 Points

23 days ago

Hi @nannydearest07,

Welcome to Trend Micro Home Users Community.

Can you please provide the following information:

1. Name of Trend Micro program
2. Trend Micro program version

3. Device Information

Also, where are you seeing that the Trend Micro Security has been turned off? Kindly provide a screenshot of the issue (if possible).

Awaiting for your response.

Hotshot

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14 Messages

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510 Points

Same for me - it turns itself off for "monitoring for malicious app activity" 🤷🏻‍♂️. 

Brand User

Trend Security Expert

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90 Messages

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1.9K Points

Hi @Dani_2077​, 

Thank you for sharing that you also encountered the same issue.

I would like to clarify if you are referring to Trend Micro Mobile Security. 

If yes, please provide us with a screenshot of the issue that you refer to so that we can address it appropriately. 

Awaiting for your response.


Hotshot

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14 Messages

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510 Points

@tm_carlo of course 😀

Hotshot

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14 Messages

 • 

510 Points

22 days ago

Here watch (⁠☞⁠ ⁠ಠ⁠_⁠ಠ⁠)⁠☞ ...

Brand User

Trend Security Expert

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90 Messages

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1.9K Points

Hi @Dani_2077​ , 

We would like to ask for some clarifications on this concern: does the Potentially Unwanted Cleaner App feature of Trend Micro Mobile Security keep being unchecked after restarting the device?

May we ask also for the current Trend Micro Mobile Security? 

Thanks in advanced!

Hotshot

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14 Messages

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510 Points

In my opinion - yes. This function is "self-disabled" generally 🤷🏻‍♂️. That is, it is always turned off 😀. 

(edited)

Brand User

Trend Security Expert

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90 Messages

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1.9K Points

Hi @Dani_2077​,

Thank you for the confirmation. 

Since this issue has already been identified on our end, the next update to mobile security will include a fix for it. 

For now, you may manually check the Potentially Unwanted Cleaner App until the next update release every time you restart your device. 

Have a great day!

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