Neophyte
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2 Messages
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120 Points
Renewal
on my phone, you keep telling me to renew my subscription and that I have 4 or 5 things to fix. Not able to do and I do not need to renew as already done that
So please sort this all out and let me know
Thank you
Jacqui Dewey
tm_rochelle
Trend Security Expert
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764 Messages
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13.6K Points
2 years ago
Hi jpdewey,
Upon checking here, your subscription is valid until April 2023. Kindly follow the instructions below to activate the mobile security.
1. Open Trend Micro Mobile Security
2. Go to the settings menu of the app
3. Tap Log-out
4. After logging out, kindly sign back in.
After that it should update your Trend Micro expiration date.
For things to fix message when running a scan, you may follow the link below on how to enable necessary permissions:
Things to fix after running a scan on iPhone or iPad
Things to fix after running a scan on Android
Hope this helps.
-TM_Rochelle
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