1 Message


100 Points

Fri, May 27, 2022 4:27 AM


Phone shuts down every night

Since ugdating my TM subscription my Samsung S8 totally shuts down overnight. In the morning it says it's "encrypted for my protection" and I have to restart it. 



753 Messages


13.4K Points

Il y a 4 m

Hi, 2davidoll


Welcome to Trend Micro Home Users Community.


I would like to ask for further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.
Please also provide us the following information:
1. Android version:
2. Trend Micro Mobile Security version:
3. Exact Error message if any
4. Screenshots of the problem if possible

Awaiting for your response

- TM_Rochelle

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