Neophyte
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1 Message
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100 Points
Phone shuts down every night
Since ugdating my TM subscription my Samsung S8 totally shuts down overnight. In the morning it says it's "encrypted for my protection" and I have to restart it.
Neophyte
•
1 Message
•
100 Points
Since ugdating my TM subscription my Samsung S8 totally shuts down overnight. In the morning it says it's "encrypted for my protection" and I have to restart it.
tm_rochelle
Legend
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753 Messages
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13.4K Points
1 year ago
Hi, 2davidoll
Welcome to Trend Micro Home Users Community.
I would like to ask for further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.
Please also provide us the following information:
1. Android version:
2. Trend Micro Mobile Security version:
3. Exact Error message if any
4. Screenshots of the problem if possible
Awaiting for your response
- TM_Rochelle
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