5 Messages


190 Points

Friday, May 27th, 2022 4:27 AM



Phone shuts down every night

Since ugdating my TM subscription my Samsung S8 totally shuts down overnight. In the morning it says it's "encrypted for my protection" and I have to restart it. 

Brand User

Trend Security Expert


758 Messages


13.5K Points

2 years ago

Hi, 2davidoll


Welcome to Trend Micro Home Users Community.


I would like to ask for further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.
Please also provide us the following information:
1. Android version:
2. Trend Micro Mobile Security version:
3. Exact Error message if any
4. Screenshots of the problem if possible

Awaiting for your response

- TM_Rochelle

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