Neophyte
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2 Messages
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120 Points
Mobile Security trouble shooting
Hi, as we get more apps pushed upon us, there is often issues getting these to work first time. I (and others) will already have MS installed, configured and working correctly. However to do any form of trouble shooting, the first port of call would be to turn off any protection which may affect the operation of the phone....MS. Unfortunately the only way to do this (stand to be corrected), is to uninstall it. Inevitably once issue resolved, we then have to go through the pain of installing and reconfiguring MS...can we have switch which would disable it for either a set time or a toggle switch (enable/disable). Thanks
stephendenise
Neophyte
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1 Message
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70 Points
8 months ago
That would be good. As you have found when we have troubles with programs or apps we are told just "uninstall and reinstall...", but reconfiguring and allowing permissions after reinstalling a program or app can be time consuming. Often I do not get it set up to work exactly the way it was just prior to uninstalling it which is frustrating.
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tm_carlo
Trend Security Expert
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236 Messages
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4.8K Points
8 months ago
Hi @andy269e24 and @stephendenise,
There is no option to temporarily disable applications on Android devices, although if you have to do it just for the sake of troubleshooting, you may try to force-stop mobile security.
To force-stop Trend Micro Mobile Security on Android, follow these steps:
I hope this helps!
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