A
Neophyte

Neophyte

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2 Messages

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120 Points

Friday, December 1st, 2023 9:44 AM

0

Mobile Security trouble shooting

Hi, as we get more apps pushed upon us, there is often issues getting these to work first time. I (and others) will already have MS installed, configured and working correctly. However to do any form of trouble shooting, the first port of call would be to turn off any protection which may affect the operation of the phone....MS. Unfortunately the only way to do this (stand to be corrected), is to uninstall it. Inevitably once issue resolved, we then have to go through the pain of installing and reconfiguring MS...can we have switch which would disable it for either a set time or a toggle switch (enable/disable). Thanks

Neophyte

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1 Message

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70 Points

3 months ago

That would be good. As you have found when we have troubles with programs or apps we are told just "uninstall and reinstall...", but reconfiguring and allowing permissions after reinstalling a program or app can be time consuming. Often I do not get it set up to work exactly the way it was just prior to uninstalling it which is frustrating.

Brand User

Trend Security Expert

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220 Messages

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4.5K Points

3 months ago

Hi @andy269e24 and @stephendenise

There is no option to temporarily disable applications on Android devices, although if you have to do it just for the sake of troubleshooting, you may try to force-stop mobile security.

To force-stop Trend Micro Mobile Security on Android, follow these steps:

  1. Open the Settings app on your Android device.
  2. Tap on Apps or Application Manager (this may vary depending on your device).
  3. Scroll down and find Trend Micro Mobile Security in the list of installed apps.
  4. Tap on Trend Micro Mobile Security.
  5. Tap on Force Stop.
  6. A confirmation message will appear; tap OK to confirm.

I hope this helps!

Neophyte

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2 Messages

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120 Points

Hi tm_carlo, 

Thanks for the alternative, moving longer-term will this be added as an in-app option? Force-stopping something doesn't sound like an elegant solution. As an end-user there could be files open and processes running so it would never be a clean way as there will always be the niggling feeling that the force stop may be compounding to any issues we are experiencing. Not to mention if a third party suggests to restart the device to "baseline" it.

Regards

Brand User

Trend Security Expert

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141 Messages

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2.9K Points

Hi @andy269e24 ,

We appreciate you giving us ideas on how we can improve the service we provide through our app. We will make sure to consider the input your provided for us. Thank you!

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