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mhmdhidayat's profile
mhmdhidayat
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Neophyte

Neophyte

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2 Messages

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130 Points

Monday, March 27th, 2023 7:35 PM

MOBILE SECURITY 15.4.0 KEEPS CRASHING AND DRAINED BATTERY

Hi, i have been using trend micro cross devices for years just that on my among phone till recently i notice the apps keeps crashing and restart reload by utself nd drained my phone battery twice from before.

phone model:samsung a71

android 13

Problem

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Updated 

2 months ago

45

2

0

Brand User
tm_glenn

Trend Security Expert

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18 Messages

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410 Points

2 months ago

Hi @mhmdhidayat,

Thanks for reporting. We're currently aware on this issue, we will have a patch to be released soon. Please wait for the update, thanks.

tm_glenn

1

mhmdhidayat

Neophyte

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2 Messages

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130 Points

@tm_glenn​ Thanks for the update on it. However, is there any suggestions that you could share it with me while waiting for the patches to be released. Any means that i could implants in order to preserve my phone battery and usages besides than i have to uninstall and reinstall it bC again later. 

Thanks for your help & time. 

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Reply

2 months ago

0

Brand User
tm_macky

Trend Security Expert

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23 Messages

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510 Points

2 months ago

Hi @mhmdhidayat ,

For the mean time you can try clearing the app cache and data as accumulated cache can sometimes cause issues with the application.

Here's how you can do it:

  1. Go to "Settings" > "Apps" > "Trend Micro Mobile Security" > "Storage."
  2. Tap on "Clear Cache" and "Clear Data."
  3. Please note that clearing data will log you out of the app, and you may need to sign in again.

I hope this helps!

Thanks

tm_macky

0

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