![Neophyte Neophyte](https://sprcdn-assets.sprinklr.com/404/633b5ab1-f6eb-4762-a67d-b51764c4a4b3-2028205530/1Neophyte_p.png)
Neophyte
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2 Messages
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130 Points
MOBILE SECURITY 15.4.0 KEEPS CRASHING AND DRAINED BATTERY
Hi, i have been using trend micro cross devices for years just that on my among phone till recently i notice the apps keeps crashing and restart reload by utself nd drained my phone battery twice from before.
phone model:samsung a71
![](https://prod-content-care-community-cdn.sprinklr.com/e3524b58-3f1e-4dbc-8cf7-704e4fc87dec/Screenshot_20230328_033320_Mob-0990e856-2e27-4b2e-94dd-8d467e2cc546-1062499613.png)
android 13
tm_glenn
Trend Security Expert
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35 Messages
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750 Points
1 year ago
Hi @mhmdhidayat,
Thanks for reporting. We're currently aware on this issue, we will have a patch to be released soon. Please wait for the update, thanks.
tm_glenn
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tm_macky
Trend Security Expert
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51 Messages
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1.1K Points
1 year ago
Hi @mhmdhidayat ,
For the mean time you can try clearing the app cache and data as accumulated cache can sometimes cause issues with the application.
Here's how you can do it:
I hope this helps!
Thanks
tm_macky
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