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Neophyte

Neophyte

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1 Message

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100 Points

Thursday, December 14th, 2023 4:12 PM

Local online banking app crash with trend Micro.

Recently our local online banking upgraded their software against scammer. After upgrade, the bank do not allow trend Micro user to login, I hve to disable trend Micro to use online banking. So troublesome everytime I want to pay for items I buy, I hve to disable trend Micro. 

Brand User

Trend Security Expert

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129 Messages

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2.7K Points

3 months ago

Hi @skylizardll9,

May we know what is the name of the bank or link of the bank website for us to check on this issue?

Neophyte

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1 Message

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70 Points

1 month ago

Hi, I'm having problem logging into DBS DigitBank. They asked me to turn off the Trend Micro before I can log in. 

What's the solution. So troublesome. Pls advise. 

Brand User

Trend Security Expert

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74 Messages

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1.5K Points

Hi @brent104337​, 

Thank you for providing the bank name. 

For you to replicate the issue, could you provide the following information?  

  • What device are you using to access the bank?
  • Version of the program you are using. 
  • Are you using 2 factor authentication?
  • What error message are you having? 

Thanks.

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