Neophyte
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1 Message
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100 Points
Icici imobile app does not work when trendmicro mobile security is installed
Icici imobile app does not work when trendmicro mobile security is installed on my android phone. Everyone, I have disabled trendmicro mobile security and use icici imobile app. Any solution to use bank app without disabling mobile security, pls share
tm_gela
Trend Security Expert
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76 Messages
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1.7K Points
10 months ago
Hi @lalithvoop,
Welcome to Trend Micro Users Community!
To better assist you, please provide the following information:
1. Did you encounter any error messages from the Trend Micro mobile security app while attempting to use the ICICI mobile app?
2. Is the ICICI app the only one experiencing issues when mobile security is enabled?
3. Could you specify the version of the Trend Micro Mobile Security app installed on your device?
Additionally, consider checking for updates for your ICICI mobile app.
For further troubleshooting, try disabling the web guard feature in your Trend Micro Mobile Security app and then attempt to use the ICICI mobile app. Here's how to use Trend Micro Web Guard on Android. Please share the outcome by replying to this thread.
Hope to hear from you soon!
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Anime_007
Superstar
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207 Messages
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6.4K Points
10 months ago
Please share screenshots of error shown or displayed. It will help the Trend Micro team understand better what's causing the issue.
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Anime_007
Superstar
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207 Messages
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6.4K Points
10 months ago
Also I would like to ask whether you have changed the protection strength to high from Normal. As this may cause the app to flag legitimate and genuine apps as potential threats.
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