W
Neophyte

Neophyte

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3 Messages

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140 Points

Sunday, October 15th, 2023 12:26 AM

Fraud buster

Fraud buster turned on but not detecting scam message with suspicious links

Brand User

Trend Security Expert

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93 Messages

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2K Points

6 months ago

Hi @wattlerobin500,

Welcome to Trend Micro Home Users Community!

To better assist your with this concern can you help provide the following details:

Trend Micro product:

Trend Micro version:

Email Application use:

Browser:

Brand User

Trend Security Expert

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71 Messages

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1.5K Points

Hi @wattlerobin500 ,

As metioned by @tm_chard , could you please verify the following details for us to better assist you with your concern.

If you are using Trend Micro Mobile Security for Android, could you tell us how did you setup the Fraud Buster on the app.

Neophyte

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3 Messages

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140 Points

Fraud buster did not detect a suspicious text message.

I enabled Fraud Buster through the Trend Micro Mobile Security app.

Neophyte

 • 

3 Messages

 • 

140 Points

See screenshot above

Prodigy

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196 Messages

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5.9K Points

@wattlerobin500​ can you follow the steps that I mentioned on this post in my other comment ?

Prodigy

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196 Messages

 • 

5.9K Points

@wattlerobin500​ no worries as I just submitted it for reclassification.

Prodigy

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196 Messages

 • 

5.9K Points

6 months ago

https://global.sitesafety.trendmicro.com/

1. Use the above link. Enter the website name> Click on Check now option> Enter all the relevant details and classification as per your best judgement> Enter your activation code and email and a brief description of what made you believe that its a scam message and you can enter the copy and paste the exact message in the description> Then when you proceed with request to reclassify you will get an email containing an url to which you need to click on so that you confirm for reclassification on your end. This particular email containing the url is a confirmation that is required to proceed with the reclassification.

2. Alternative way, Tap the Mobile Security app.

Tap ⋮ > Settings.

Scroll down until you see the ABOUT & HELP section.

Tap Report a Suspicious Website.

Type the website address or you can also copy and paste the link on the box provided.

Tap Send.

https://helpcenter.trendmicro.com/en-us/article/tmka-21708

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