Neophyte
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3 Messages
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140 Points
Can't Remove Old Device From Trend Micro
Hi, I want to remove Trend Micro from an old phone so that I can use it on my new phone but despite Trend Micro saying to click the "x" in next to the device in order to remove it, there is no "x". I've looked online and can't seem to find anyone with a similar issue and every solution to removing a device is to click the "x", which isn't there. I've attached an image to show what I mean and any help would be greatly appreciated, thanks.
tm_carlo
Trend Security Expert
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236 Messages
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4.8K Points
1 year ago
Hi @geordanduffy30 ,
Welcome to Trend Micro Users Community!
It is possible that your mobile device is the primary device, which is why it cannot be removed from your account.
To protect your new mobile device, you can transfer the subscription upon activation. With that in mind, I would like to ask: what type of mobile device do you want to protect? Is it Android or iOS?
know how to How to transfer subscription to an Android device and Transfer Mobile Security protection to new iPhone or iPad
Hope this helps!
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