L
Neophyte

Neophyte

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1 Message

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100 Points

Saturday, September 18th, 2021 11:26 PM

Closed

Resolved

"Mobile security is protecting" message blocks me from typing

Hi there 

This is really frustrating. The above mentioned message keeps popping up every time I open an app and it forces me to wait for it to disappear before I can type. I've checked the mobile security app notifications and it doesn't give an option to remove the motivations. 

Brand User

Prodigy

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361 Messages

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5.4K Points

2 years ago

Hi, @lavinia3311

 

We'll have to isolate the issue to check what causes this so we can provide the appropriate troubleshooting steps. You may try the initial steps below:

 

Turn off Web Guard. If the issue doesn't persist, turn back on the Web Guard and check if Trend Micro Mobile Security is added on Accessibility and Power-Saving mode.

 

If you find this solution helpful, you may Mark it as Accepted Answer or hit the Like button.

 

~TM_Cha

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