![Neophyte Neophyte](https://sprcdn-assets.sprinklr.com/404/633b5ab1-f6eb-4762-a67d-b51764c4a4b3-2028205530/1Neophyte_p.png)
Neophyte
•
4 Messages
•
160 Points
Unable to Quarantine
After a full scan, 2 threats were detected. Unable to quarantine. Have located the files (I think) but cannot delete them. I think they are private folders? Any help appreciated.
Neophyte
•
4 Messages
•
160 Points
After a full scan, 2 threats were detected. Unable to quarantine. Have located the files (I think) but cannot delete them. I think they are private folders? Any help appreciated.
tm_ace
Trend Security Expert
•
92 Messages
•
1.9K Points
6 months ago
Hi @silk7
welcome to Trend Micro Online Community.
Before anything else, I need to know what Trend Micro antivirus you are using.
If you are using a mac computer, please indicate the OS version of your mac as well.
Once a file has been quarantined, malicious softwares can do no harm, from there you can decide whether to delete, clean, or restore after cleaning them.
If you are using Trend Micro Antivirus for Mac, check this link: How to check quarantined files in Trend Micro Antivirus on Mac
It will show you how you can view the detected files and decide what to do with them.
Let me know if it helps.
6
0