J

1 Message

 • 

20 Points

Thu, Feb 27, 2020 8:03 PM

Closed

unable to quarantine

What do I do when Trend Micro finds a threat on my Seagate backup disk and it tells me that it is "unable to quarantine?

Brand User

Legend

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739 Messages

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10.2K Points

3 years ago

Hi jack4075,

 

Have you already ejected the disk when it is scanned and quarantined? try to run a scan again while it's connected and check if the issue persist.

 

Here's a guide into using the quarantine list of Antivirus for Mac.

 

- Reine

1 Message

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10 Points

I have the same message for Trojan.HTML.PHISH.TIAOO in my backups. I'm on a iMacPro running catalina 10.15.4 and have a dedicated external dual hard drive running backups in RAID O, mirrored drives.

How do I delete this threat? If it is not quarantined isn't it still a threat?

DO I need to reformat my extenral drives?

Brand User
tm_cha

Prodigy

 • 

361 Messages

 • 

5.4K Points

Hi, WRB! 

 

Please try to manually delete this threat that is being detected by the program. You may also delete the backup and create a new one to resolve this. 

 

Should you need further assistance, please feel free to reply to this thread.

 

~Cha

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