B

3 Messages

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40 Points

Tuesday, May 12th, 2020 1:46 AM

Closed

Trend Micro Maximum Security wont load on Mac. Still can put onto 4 more devices but error comes on Mac saying too many devices installed?

I have purchased Trend Micro Maximum Security for 6 devices. I have put ontomy two PCs but wont let me load onto my MAC. Comes up with an error . Please advise

Brand User

Legend

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682 Messages

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10.1K Points

4 years ago

Hi, bevgraham11.

 

Upon checking, you can still add 4 more devices on your account. May I know the macOS version of your computer? You can also try to use the installer from the link below for your Mac. 

 

How to install Antivirus for Mac

 

Hope this helps. Let us know if you need further assistance.

 

- Kim

3 Messages

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40 Points

@kim_de_guzman Mac OS Catalina Ver 10.15.4

Brand User

 Superstar

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650 Messages

 • 

8.5K Points

Thanks, bevgraham11


Kindly try to install the Antivirus for Mac 2020  on the link that Kim provided to you.

 


We'll be right here if you need anything else. Stay safe! 
-Ann

3 Messages

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40 Points

Success.. All installed.. thank you for your assistance. Bev

Brand User

Prodigy

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361 Messages

 • 

5.4K Points

Thank you for trusting Trend Micro on protecting your devices. We're glad that it has been successfully installed on your Mac.

 

Should you have inquiries in the future, please feel free to reach out and we'll gladly assist you.

 

~Cha

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