M
Neophyte

Neophyte

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5 Messages

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210 Points

Tuesday, August 8th, 2023 1:06 AM

Closed

Scan Options macOS Ventura v13.5 not starting

The  "Start Selected Scan” button” is greyed out for ALL Scan Options. I used to run the Full Scan every month or 2.

The Trend Micro Antivirus and both its extensions have Full Disk Access.

I used to be able to select Scan Option and start it. What happened? Now my workaround is to set the Scan Preferencence,  but I really don't want to run a Full Scan each time. Plus, I'd like to run Smart Scans on-Demand, and Custom Scans for specific files.

How can I accomplish this? 

Is this an issue with macOS Ventura v13.5? Do I need to download new SW? 

 

Brand User

Trend Security Expert

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51 Messages

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1.1K Points

10 months ago

Hi @mariexichen

Have you attempted to verify if there are any recommended updates for your Trend Micro Antivirus for Mac software?

To perform an update, you can use this link:

How to update Trend Micro Antivirus on Mac | Trend Micro Help Center. 

Furthermore, could you please check the scan preference settings to see if any settings are disabled?

For reviewing or modifying the scan settings within your Antivirus for Mac, you can refer to this link: How to change Trend Micro scan settings on Mac | Trend Micro Help Center

Hope this helps!

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