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M
mohammedalrufaiee335
100 Points
Neophyte

Neophyte

 • 

3 Messages

 • 

150 Points

Wednesday, January 27th, 2021 1:07 AM

Closed

Resolved

not active

after i have installed and update trend micro got the below:

how i can solve this issue

Problem

 • 

Updated 

3 years ago

88

2

Brand User
tm_kath

Trend Security Expert

 • 

766 Messages

 • 

15.4K Points

3 years ago

Hi mohammedalrufaiee335,

 

Welcome to Trend Micro Home Users Community! 

 

The program might have corrupted updates. Kindly turn off then turn on the program then check if the issue persists? Here is a guide on how to do it:

 

How to turn ON/OFF Trend Micro Antivirus for Mac

 

Let us know how it goes.

 

- TM_Kath

2

0

mohammedalrufaiee335

Neophyte

 • 

3 Messages

 • 

150 Points

Hi katherine turqueza

Sorry for the late response,

I have tried that not working.

3 years ago

0

Brand User
reine_roque

Legend

 • 

739 Messages

 • 

10.2K Points

Hi mohammedalrufaiee335,

 

May I know what's your current Mac OS version?

 

Find out which macOS your Mac is using

 

To resolve this UI issue please try to reinstall Antivirus Security by following these guides: 

1. Uninstall the current version first.

2. How to install Antivirus for Mac

 

Let us know of its results, thanks!

 

- TM_Reine

3 years ago

0

mohammedalrufaiee335

Neophyte

 • 

3 Messages

 • 

150 Points

3 years ago

That's work perfectlly

Thanks

1

0

Brand User
tm_rochelle

Trend Security Expert

 • 

764 Messages

 • 

13.6K Points

You're welcome, mohammedalrufaiee335. That's great to know.

 

Should you need further assistance, please don't hesitate to contact us again and we will be glad to assist you.

 

- TM_Rochelle

 

3 years ago

0

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