C

1 Message

 • 

20 Points

Thu, Jul 23, 2020 1:52 AM

Closed

Incompatibility with Mac update

I recently updated my Macbook and renewed my antivirus subscription. When I tried installing the renewed version, I got a popup that said the version of antivirus software is incompatible with my updated Macbook. I was wondering if the software was going to be updated to be compatible anytime soon?

Legend

 • 

753 Messages

 • 

13.4K Points

2 years ago

Hi, cassipantalia

 

Welcome to Trend Micro Home Users Community.

 

This message appears because Antivirus for Mac will need to be updated to improve compatibility with the new Mac operating system when it is released in the Fall of 2020. Trend Micro will release a version of Antivirus for Mac that is compatible with the next version of macOS before it is released to ensure that you have continuous protection for your Mac.

 

Know more about it here: Popup: Legacy System Extension (Antivirus for Mac)

 

You may also get the installer of Antivirus for Mac on the link below:

How to install Antivirus for Mac

 

Let us know if there's anything else that we can help you with and we'll gladly assist you. 


- Rochelle 

Need Help?

Ask the Community
Loading...