E

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70 Points

Sun, Aug 9, 2020 3:29 PM

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I GOT A CODE

i got a code 20547 it will not let me update what do i do

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tm_kath

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729 Messages

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13K Points

2 years ago

Hi, ellabahry!

 

Welcome to Trend Micro Home Users Community.

 

May we know what are you trying to update? We would appreciate it if you could explain it further so we can effectively help you.

 

Awaiting your response.

 

- Kath

1 Message

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60 Points

2 years ago

I have replaced my old PC and transferred my existing security package to the new PC, but now it won't let me activate or update it.

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753 Messages

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13.4K Points

Thank you for your response, ellabahry!

 

You may use this link to re-install Trend Micro Antivirus for Mac on your computer. 

 

How to install Antivirus for Mac

 

Hope this helps. In case you have further inquiries, please let us know immediately.

 

- Rochelle

Brand User
tm_kath

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729 Messages

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13K Points

2 years ago

Hi, ellabahry!

 

If you are still encountering the issue, here are steps that you can follow:

1. Open the Trend Micro Diagnostic Toolkit.

          a. Open Spotlight search box, then type "Trend Micro".

          b. Select Trend Micro Antivirus Diagnostic Toolkit

2. Once the Diagnostic Toolkit is open, go to General Tab then click the Delete Files button under Temporary Files.

3. Then do a manual update. Here is a guide on how to perform a manual update: 

https://helpcenter.trendmicro.com/en-us/article/TMKA-14470

 

Let us know how it goes.

- TM_Kath

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