Neophyte
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1 Message
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20 Points
I cannot manually check for updates.
When I select 'update now', the window comes up and it looks like it is processing but then it says update stopped, cannot update? Why? How can I update? I also had this OSX_REFOGKEYLOGGER.MSGKD15 in my log and it said could not quarrantine. What does that mean? Is this really bad? What can I do?
tm_rochelle
Legend
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753 Messages
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13.4K Points
3 years ago
Hi,
donna4tim
Upon checking, we have found out that the file is not malicious.
It's possible that the file has been updated thus Trend Micro program detected it. We've immediately had the file reviewed for its integrity and updated our pattern. After a manual update, it should no longer be detected.
You can follow the instruction on the link below on how to do a manual update:
How to perform manual update
Hope this helps. Let us know if you need further assistance.
- Rochelle
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dp5204
Hustler
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89 Messages
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1.3K Points
3 years ago
Hello!
I had an opposite problem and was afraid that automatic updates were not working. Then I was advised to check debug logs written in file TmuDump.txt.
You may want to read that entire conversation but its gist - find and read text file called TmuDump.txt if it's applicable for your installation.
This file is an excellent source of information.
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