How to enter a bank account number in ID Security?

Hi Rochelle,

Thanks for your reply, but I am not sure you understand the problem. You said:

"you just have to enter the plain account number like how you enter it on fields when making a purchase".

This is nuts. I would never, EVER enter a bank account number when making an online purchase. It's not possible to do that. What I do enter is a credit or debit card number. These are completely different from my actual bank account number.

So my question is still unanswered. (And yes, I already looked at those links and they don't say anything relevant.)

Hi morrisfm!

To add Bank Account to your ID Security, you will need to enter your account number accompanied by its identifier.

Let us know if you are looking for another answer.

- TM_Kath

Thank you, that answer is progress. Now please can you help with some of the detail?

- Bank identifier: what should this be? Sort code? SWIFT code? Or something else?

- How should the bank ID be combined with the account number? Which should be entered first? Should the numbers (or codes) be run together without a separator, or should they be separated by - what? A space? Or a special character? (what character?)

Without these details, you can appreciate I'm sure that it would not be possible for me to type something in without knowing whether or not I am typing gibberish.

Your comment would be appreciated.

@reine_roque Thank you very much for this helpful information.

A couple of things to point out, however...

It turns out that the SSSSSSCCCCCCCC sequence is the BBAN number (Basic Bank Account Number) as used in the UK. As you say, the format is country-specific.

The trouble with BBAN is that this number format is not generally known. As a UK citizen, I had never heard of BBAN before getting into this conversation. (I am very familiar with IBAN numbers, which are longer and contain a country code - but these don't work in your system.)

It would therefore be much more helpful if Trend Micro could document, somewhere in help text, that the bank account number should be the BBAN number. Once people know this, they can look up what a BBAN number is like for their country, to find the correct format.

BBAN numbers are NOT, of course, unique internationally (which is why IBAN numbers are used instead). So if I enter a BBAN into ID Security for checking, there is a chance of getting a "false positive" if it matches someone else's BBAN from a different country. Which is less than ideal..!!

There could of course be good reasons why ID Security does not monitor a full IBAN number. For example I'm guessing that stolen numbers may not usually surface in this format. And no doubt the Trend Micro system is not intelligent enough to deduce a country code from the context.

By the way, regarding your statement "The bank account number in ID Security can contain alphanumeric characters in lower case and should be typed with no spaces": these are not the only format requirements. There must be more detailed format checking going on. I know this because I tried typing in an IBAN number (22 alphanumeric characters) and was told "incorrect format".

It's good that the format is being checked more rigorously - but this reiterates the point that people must be aware of what format is required. Hence the request that a mention of BBAN is added to help text.

I would be interested to hear any comments you might have. And thanks again!

Hi morrisfm,

Thank you for sharing your insights regarding the features of ID Security as of writing we're reconfirming the function to add alphanumeric characters, I'll update this thread for any clarifications regarding it.

As for your request for documentation, rest assured this is considered and we'll work on it once we got the information needed. 

- TM_Reine