K

1 Message

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20 Points

Thu, Jun 11, 2020 2:08 AM

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getting pop ups saying my Mac is infected

I have run a scan and it does not pickup that iam getting pop up about my computer is not protected and various other messages

Brand User
tm_kim

Legend

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682 Messages

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10.1K Points

2 years ago

Hi, ketah.

 

I would like to ask for further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.
 
Please also provide us the following information:
 
1. Exact Error message if any
2. Screenshots of the problem if possible

 

By the way, upon checking your devices, they don't the latest version of Trend Micro Antivirus for Mac. Please make sure to get it updated because it might be the cause of this issue. Here's the link where you can get the latest version:

 

How to install Trend Micro Antivirus for Mac

 

Awaiting for your response. Let us know if you need further assistance.

 

- Kim

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