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daniellekojima
100 Points
Neophyte

Neophyte

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3 Messages

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140 Points

Friday, March 5th, 2021 10:26 PM

Closed

Answered

Full Acess step

Hey guys,

I just download the antivurus on my mac, but I cant complet the step 3 to complete the full disk acess.

Please, someone help me.

Question

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Updated 

3 years ago

129

3

0

Brand User
tm_jd

Hustler

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98 Messages

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1.9K Points

3 years ago

Hi, daniellekojima! 

Welcome To Trend Micro Home Users Community. 

In order to enable full disk access on your Mac, kindly access the link below:
How to enable full disk access.

Feel free to contact us again for any updates. 

Thank you,
-TM_JD

1

0

daniellekojima

Neophyte

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3 Messages

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140 Points

hi, thank you for respond.

I already tried the manual way and the other way.

I don't know what's wrong, I just not able to add the icon on the full disk access folder.

3 years ago

0

Brand User
reine_roque

Legend

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739 Messages

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10.2K Points

3 years ago

Hi daniellekojima,

 

May we know your current Mac OS version?

Find out which macOS your Mac is using

 

Also please describe what happens after trying to drag the icon or adding the folder manually. If you can share screenshots of the issue it would help as well.

 

Can you check if Trend Micro is listed in the Accessibility option as well?

 

- TM_Reine

2

0

daniellekojima

Neophyte

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3 Messages

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140 Points

Hi jan_dale_fortatiz,

So my mac version is Catalina 10.15.

After I drag the icon or trying the manual way, literally nothing happens. (I tried to upload the screenshots but did not load)

And, which part of accessibility should I look at?

Thx.

3 years ago

0

Brand User
tm_jd

Hustler

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98 Messages

 • 

1.9K Points

Hi, daniellekojima! 

 
Please make sure to click the unlock icon to authorize the changes to be made. Then you can drag the core service then click the lock icon to save the changes. 

Feel free to message us for updates. 

Thank you,
-TM_JD 

3 years ago

0

arobinsonau

Neophyte

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1 Message

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70 Points

3 years ago

Hi, I also have a problem with following the steps as listed in the link "how to enable full disk access".

My issue is that I can't find the iCoreService or the TmccMac files in my Finder. I've now looked manually through the Library and there is not any Trend Micro folder under Library > Application Support. Is there any reason that it would be missing?

I have Trend Micro installed and it lists an expiry date of August 2021.

Thanks

1

0

Brand User
reine_roque

Legend

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739 Messages

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10.2K Points

Hi arobinsonau,

 

May we know your current Mac OS version? this is essential to identify what version of Antivirus for Mac to install. 

 

Find out which macOS your Mac is using

 

Please try reinstalling the appropriate version by uninstalling the current one on your device. 

How to uninstall Antivirus for Mac

How to install Antivirus for Mac

 

Let us know if it's still the same after. Thanks!

 

- TM_Reine

3 years ago

0

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