Thank you for reaching out to us. Apparently, there's no Trend Micro Malware. I would like to ask for further description and explanation of what you are experiencing. Please let us know what happened and on what part did you encounter the problem.
@alyssa_alonzo I'm seeing 3 Trend Micro icons (hope that's the correct term) on the dock (hope that's also the right term) at the bottom of my screen. One is larger than the other 2. The 2 smaller ones appear to operate properly; the larger one seems to be different.
On the dock of your Mac, may I know if the other icon only appears when you open or when you are using Trend Micro Security? If yes, would it be okay for you to try to minimize them by following this? Kindly check if another icon will still appear on your dock.
By the way, I would like to verify if you click the insert image icon when you tried to attach here the screenshot? Would it be okay for you to try it again for us to further check it?
As for the console icon shown in your screenshot, don't be alarmed. Console is a system application used to provide information about your Mac. This is not a fake program.
_p.png "Trend Micro Security II Badge")
alyssa_alonzo
Hustler
•
116 Messages
•
1.8K Points
3 years ago
Hi dtsewall,
Thank you for reaching out to us. Apparently, there's no Trend Micro Malware. I would like to ask for further description and explanation of what you are experiencing. Please let us know what happened and on what part did you encounter the problem.
Please also provide us the following information:
1. Exact Error message if any
2. Screenshots of the problem if possible
Awaiting for your response.
-TM_Aly
3
0
dtsewall
Neophyte
•
11 Messages
•
300 Points
3 years ago
unable to attach screenshot (1)
0
0
dtsewall
Neophyte
•
11 Messages
•
300 Points
3 years ago
there have not been any error messages
5
0
dtsewall
Neophyte
•
11 Messages
•
300 Points
3 years ago
Try this (xtra characters):
1
0