Neophyte
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8 Messages
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120 Points
Can't print: Print driver tries to open files like this: /private/var/spool/cups/tmp/........ but can't open them
My Brother printer isn't able to print an Adobe pdf from my iMac. The error message I get from the printer is
Stopped - Can't open "/private/var/spool/cups/tmp/06bcd5e2123b3" or another code at the end with the same /private/var/spool/cups/tmp/ address.
I suspect it's because the /private/var/spool/cups/tmp/ addresses are being blocked by Trend Micro as a quarantine or other blockage.
How do I fix this and prevent it from occurring?
ghorwith
Neophyte
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3 Messages
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170 Points
4 years ago
I had the same issue which drove me crazy for quite sometime. Finally, I followed the recommendation from Adobe which is to change the printer settings. In the print advanced settings check the box to "print as image". Not a great solution, but it worked for me. The bug is in the adobe print driver which obviously doesn't have access to the necessary subfolder in /private/. The bug has been present for quite some time, yet Adobe has yet to fix it. Hope this helps.
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reine_roque
Legend
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739 Messages
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10.2K Points
4 years ago
Thanks for sending a suggestion ghorwith!
rwoolley2, I looked into this concern and found a similar thread from the Adobe Community. Please check if it would work on your end by following their support's suggestion - Unable to Print .pdf files using Acrobat Reader DC ver: 2019.010.20098
To truly determine if it's related to the Trend Micro program, you may try to temporarily turn off the antivirus protection then try to print. Here's how:
Disabling or enabling your Trend Micro Security software
- Reine
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