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Neophyte
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2 Messages
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120 Points
Antivirus One "Quit Unexpectedly" and cannot Reopen Afterwards
Hello,
I purchased Cleaner One Pro & Antivirus One from the app store for my 2023 MacBook Air. I was able to download and use the Cleaner One Pro without an issues and initially I was able to download the Antivirus One and open it. However, as soon as I start any scan (smart scan or quick scan) the app will "quit unexpectedly" and I am not able to re-open it again with the same error message.
I have deleted the Antivirus One App files and re-downloaded it so I am able to open the program again. And I am able to click on all the other tabs but as soon as I scan, the program crashes again.
I am using a macOS Sonoma 14.2 now (the same issue was occurring when I had the macOS Ventura 13.3) . I have checked the app store and with no updates pending / indicated.
Please advise as to how I can get this paid subscription product to work.
Thank you!
tm_chard
Trend Security Expert
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115 Messages
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2.4K Points
7 months ago
Hi @windsoul17,
Welcome to Trend Micro Users Community!
Can we do a clean uninstall and reinstallation for the Antivirus One. Kindly follow the steps below:
Hope this helps!
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