D
Neophyte

Neophyte

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6 Messages

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240 Points

Friday, September 29th, 2023 12:21 AM

Closed

Since I have turned on trend ID protection on my apple mac can't open my bank's internet page

Since I have turned on trend ID protection on my apple mac can't open my bank's internet page

Neophyte

 • 

1 Message

 • 

70 Points

7 months ago

Me too! Cannot believe you havent had a response yet! How are we supposed to carry on with business

Brand User

Trend Security Expert

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101 Messages

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2.1K Points

Hi @katspringfield,

Welcome to Trend Micro Home Users Community!


If you are experiencing the same issue, you can try to proceed with the steps on below.


1. Look for the Trend Micro ID Protection icon in your browser.
2. Select Site Summary from the menu.
3. Confirm if the website is marked as Safe.
4. Click on the option that says Fix broken site.
5. Click Fix it and refresh the page to stop blocking trackers and ads on the website.


If the issue persists, please provide the information below.


What part of the banking site are you having issues with while Trend Micro ID Protection is on? Is it on the main login page of the website? Or is it upon logging in? You can also provide a more specific behavior of the issue you are encountering.


Browser Affected:
Banking Website Link:


The requested information is essential for us to attempt to replicate the problem on our side as part of our investigation.


Thank you!

(edited)

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