dietergross90's profile
Neophyte

Neophyte

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2 Messages

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170 Points

Monday, December 4th, 2023 6:31 AM

I would like to cancel the ID-Protection I downloaded under the wrong pre-conditions.

I would like to cancel the ID-Protection I downloaded under the wrong pre-conditions. In your promo email from 30 Nov 23 you offered the ID-Protection without mention in any way that there is a monthly fee for it. Could you please cancel the promo subscription. Thank you.

Brand User

Trend Security Expert

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141 Messages

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2.9K Points

3 months ago

Hi @dietergross90 ,

Most likely you had availed to a free trial within the app, if ever you want to cancel the subscription that you purchased through Google Playstore / AppStore you can refer to the steps indicated on the links below:

Google Playstore : Cancel Subscription

AppStore : Cancel Subscription

Hope this helps !

(edited)

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