G
Neophyte

Neophyte

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2 Messages

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150 Points

Monday, May 6th, 2024 11:04 PM

Can't get a response from Trend Micro Antivirus cell phone app disabling phones

Trend micro cannot keep up with apple updates and never apologize about our phones not working I mean not working at all they are like brick doorstops with no use no #DATA, no telephone, no email or out nothing useless

Why do you think that trend micro doesn't keep up higher than iPhone 10? And then they never say anything to let you know there's no communication about subjects ruining your security......

Brand User

Trend Security Expert

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9 Messages

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230 Points

1 month ago

Hi @georgedelaportilla, 

Welcome to Trend Micro Community!

Here are some troubleshooting steps you can try to address the issues:

  1. Check for Updates: Make sure both your iPhone's operating system and the Trend Micro Antivirus app are updated to the latest versions.
    We recently released a new update, it should be 11.2.1071 now. You may check the app store for this version.

  2. Restart Your Device: Try turning off your iPhone, waiting a few seconds, then turning it back on again to see if that helps.

  3. Reinstall Trend Micro Antivirus: Uninstall the Trend Micro Antivirus app from your iPhone and then reinstall it from the App Store. This can sometimes fix any corrupted files or settings causing the problem.

Hope this helps.

 

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