@angelo_audrey_dizon 

I am using Firefox version 93.0 (64 bits).

 I don't have any other conflicting extensions, I only have two other extensions: Trend Micro Osprey Firefox extension and Trend Micro Password Manager.

As I said in my post, after installing Trend Micro I get the pop=up telling me to install the toolbar.  I run the installer and it is adding the extension in my list of extensions under Firefox, but it does not show on Firefox.  Furthermore, if I give it authorization  to work on a private page, it disappears completely from the list ?? 

Thank you for the info, @giguerejeanmarc! 

I have sent an email regarding your concern. We'll assist you from there, please respond.

~TM_Cha

Thank you for sharing your idea on how to resolve other user's concern, terry.

- TM_Rochelle

Hi, minwook8927

To help you with your concern, I would like to ask for further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.

Also, please provide us with the following information:

1. Firefox Version
2. Exact Error message 

Also, can you check if you have any other extension that can cause conflict with the Trend Micro toolbar?

1. Firefox ver, 93(the latest one)

2. There was no error message. I tried installing extension from

How to add the Trend Micro Toolbar in Mozilla Firefox | Trend Micro Help Center

but didn't work and show up and on the extensions list even after installing. 

Hi @minwook8927,

I would like to inform you that on version 17.7, the Trend Micro toolbar for Mozilla Firefox is currently under maintenance and will be available soon.

In the meantime, you may use other web browsers and add their own Trend Micro Toolbar.

I hope this helps.

- TM_Kath

Hi, also in Italy on Firefox version 95.0 64 bit Trend Micro Toolbar does not work, and there is no possibility to install it for 2 months.

Hi, robermilani62

Unfortunately, the Trend Micro Toolbar for Firefox is under maintenance for version 17.7 of Trend Micro Security. We are very sorry for the inconvenience this has cause you, rest assured that are developers are already coordinating with Mozilla Firefox to resolve the concern. We will let you know when it is available.

- TM_Rochelle

Salut @turldleo,

Bienvenue dans la communauté des utilisateurs de Trend Micro Home !

La barre d'outils Trend Micro pour Mozilla Firefox n'est pas encore disponible pour la version 17.7. Vous pouvez consulter le lien ci-dessous pour en savoir plus sur le problème :

Erreur « Oups ! Nous ne trouvons pas cette page » de Mozilla Firefox

Veuillez noter que j'utilise un traducteur. Toutes nos excuses pour les éventuelles erreurs grammaticales.

- TM_Kath

Salut verpoirier,

Comme dit plus haut, si vous êtes en version 17.7, la barre d'outils Trend Micro sera en maintenance et sera bientôt disponible.

En attendant, vous pouvez utiliser d'autres navigateurs Web et ajouter leur propre barre d'outils Trend Micro.

J'espère que ça aide.

-TM_Angelo

Hi ojinla,

Unfortunately, the Trend Micro Toolbar for Firefox is under maintenance for version 17.7 of Trend Micro Security. You may check the link below to learn more about the issue:

"Oops! We can't find that page" error from Mozilla Firefox

In the meantime, you may use other browsers and add Trend Micro Toolbar on it.

Hope this helps.

-TM_Darryl

Hi @schaeferjuergenjosef,

Welcome to Trend Micro Home Users Community!

We would like to inform you that on version 17.7, the Trend Micro toolbar for Mozilla Firefox is currently under maintenance and will be available soon.

In the meantime, you may use other web browsers and add their own Trend Micro Toolbar.

- TM_Kath

How much longer?????

Hi, @alan_8917bc. We have no definite date yet but we are already working on it. 

~TM_Cha

Could you perhaps work a little harder please

A point of view some users might well agree with?

Well said Scott...  would like to know what really is the problem....

Hi Trend Micro Home Users, @alan_8917bc, @scott_witte, & @telboy911.

We humbly apologize for the inconvenience and the long wait. Our developers have been closely coordinating with Mozilla Firefox to make it available this month. We will make sure to let you know once the update is available.

- TM_Kath

Thank you for the continued support, Terry.

We really appreciate it. We will update you as soon as it becomes available.

Have a great day!

- TM_Cathy

Hi admin_310f27,

We are very sorry for the inconvenience this has cause you, rest assured that are developers are already coordinating with Mozilla Firefox to resolve the concern. We will let you know when it is available.

TM_Angelo

Awww...I remember my very first Computer system in 1998, made by "Tiny" Windows 98se yay!!   That had the good old PC-Cillin, easy to use AV program with a fun interface.... I made the big mistake of switching to Norton Anti-Virus (the utilities could ruin your PC) . Problem is when you wanted to remove Norton AV plus Utilities, it was a bit of a mistake to try!! Attempting to Uninstalling Norton was a real pain, as removing the dam thing  often resulted in a corrupt 'Uninstall'. Haven't used Norton for years because of the reputation it had. The Modern version has issues of it's own with it's Auto_Renewal insistence. I understand Norton was being taking to Court in the UK>>

https://news.sky.com/story/norton-antivirus-sued-by-regulator-as-part-of-auto-renewing-subscription-probe-12254371 

We understand your frustrations giguerejeanmarc and kanefke but as of this time, we are still creating solutions and closely monitoring this issue. We will immediately let you know when it is available.

Hi, telboy911. Thank you for supporting us from the beginning. In case you need more help, please let us know.

- TM_Kim

We're truly sorry for the inconvenience, @admin_310f27.

We respect your decision on removing Trend Micro on your devices. We still hope you stay safe on your online journey, so, if you would like us to help you further with the false-positive detection, let us know and we will be more than happy to assist you.

- TM_Kath

@admin_310f27 

@admin_310f27 

Hi, I do sympathise with your frustration, software issues are sometimes very difficult to resolve, and if you’re ‘OS’ is Windows based, it can be a real headache, and it’s not always the fault of the software code your trying to install. TM’s had development release delays with its Firefox Toolbar as I’m sure you know. I’ve tried most of the top players in Internet Security Suites, Bitdefender, Kaspersky, McAfee, Bullguard, F-Secure, their all have their pros & cons (see my other post where I touch on Norton). But I just found TM’s Suite a refreshing change, plus it’s long pedigree in the AV world when it was called PC-Cillin. Yes, I had a couple of hiccups with it, which I’m not completely blaming TM for, but so far now all is good, for me that is. 

Terry

Hi telboy911,

Thank you very much for your feedback and support. We humble apologize for any delay with the fix. We're always working hard to improve the app. If there is anything we can do for you, just let us know.

-TM_Angelo

@tm_angelo 

It would be great if you could tell us what the problem is, this way it would help us understand why it's taking so long.

As I said in a previous message, in my days a a "Beta tester", I remember Trend Micro having a similar issue with Firefox and it took a while to get this issue resolved.  Then again, I recall properly it was a problem generated by Firefox !!!

Hopefully, you will have good news for us in the next few days.

Hi giguerejeanmarc,

Mozilla add-on submission process includes automated and manual reviews that they continue to evolve and improve in order to protect Firefox users. Review process affects the toolbar unavailability as they are making sure that add-ons are safe for users.

The update should be available within the month, thank you for understanding.

Hope this helps!

-TM_Angelo

We are closely working on this, jtjones73. We sincerely apologize for the inconvenience you are experiencing because of this issue. Rest assured that we are doing our best to create a solution and to provide better quality protection for your devices. 

We will keep you posted.

- TM_Kim

Do you have any good news for us...is the problem soon to be fixed?

Hi, Jean-Marc

We humbly apologize for the delay, our developers have been closely coordinating with Mozilla Firefox to make it available as soon as possible. We will make sure to let you know once the update is available.

- TM_Rochelle

TrendMicro just updated on my PC, yet Firefox still does NOT have the toolbar.

Are we supposed to switch to another browser or antivirus?

Chrome is getting too buggy and Edge is never opening on this machine, Firefox is the only browser that I currently use and have setup.

JTJones

Hi @jtjones73,

The unavailable Trend Micro toolbar in Mozilla Firefox still stands. We are still coordinating with Mozilla Firefox to make it available as soon as possible.

You may still use Mozilla Firefox, just be careful with the sites you visit. Do not open any suspicious links.

If you are shopping online or doing any banking activities, you may use the Pay Guard browser to protect your data in your financial transactions against any security and identity threats.

- TM_Kath