Start up scan

Please excuse spelling. Its after the initial start up scan that the icon drops onto taskbar.

Hi, chastidswell!

Welcome to Trend Micro Home Users Community.

We would like to take a look at this closely. Is it okay if we try to restart your Trend Micro components to check if the Trend Micro main console will open again. Kindly follow the instruction below and monitor the issue.

1. Press the Windows and R keys on your keyboard to open the Run window.
2. In the Open field, type supporttool.exe, then click OK.
3. Click Yes when the User Account Control window appears. The Trend Micro Diagnostic Toolkit will open.

4. Click the (C) Uninstall tab.
5. Click 5. Stop all components.

6. Check if the issue still persists.

Let us know how it goes.

-TM_Angelo

Hi chastidswell,

The Trend Micro on your taskbar means that the Trend Micro main console is running or a pop up from the Trend Micro software is open. May I know if you are able to open the Trend Micro main console?

Also, Is it possible to send a screenshot of your concern so we can fully help you.

Please refer to the link below for the steps to take a screenshot:

How to take a screenshot to send to Trend Micro Technical Support

Let us know how it goes.

-TM_Angelo

Hi chastidswell,

The Trend Micro icon on your taskbar means that a Trend Micro process is running. kindly follow the instruction below and monitor if the issue is still there.

1. Open Task Manger 

2. End process uiwinmgr.exe

3. Check if the Trend Micro main console will open 

4. Restart the computer and monitor the issue.

If the issue is still the same after following the instructions above, kindly try to reinstall the software and restart your computer.

Let us know how it goes.

-TM_Angelo

Can you please help me to get my Trend micro to work? It said it is over 30 days since last scan.