C
Neophyte

Neophyte

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6 Messages

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200 Points

Thursday, October 28th, 2021 8:29 PM

Closed

Resolved

Start up scan

After latest Trend upgrade the Trebd icon drops onto taskbar abd remains open. Prior version cam up with square announcement stating pc was protected and then disappeared. This on Win 10 pc and also Win 11 after installing.

Could anyone help please?

Neophyte

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6 Messages

 • 

200 Points

1 year ago

Please excuse spelling. Its after the initial start up scan that the icon drops onto taskbar.

Brand User
tm_angelo

 Superstar

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445 Messages

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8.6K Points

1 year ago

Hi, chastidswell!

 

Welcome to Trend Micro Home Users Community.

 

We would like to take a look at this closely. Is it okay if we try to restart your Trend Micro components to check if the Trend Micro main console will open again. Kindly follow the instruction below and monitor the issue.

 

1. Press the Windows and R keys on your keyboard to open the Run window.
2. In the Open field, type supporttool.exe, then click OK.
3. Click Yes when the User Account Control window appears. The Trend Micro Diagnostic Toolkit will open.

4. Click the (C) Uninstall tab.
5. Click 5. Stop all components.

6. Check if the issue still persists.

 

Let us know how it goes.

 

-TM_Angelo

 

 

Neophyte

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6 Messages

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200 Points

Hi

Thanks for coming back so quick.

Tried suggestions and icon disappeared.

On reboot same thing happens again.

 

Right clicking on icon says

  • Trend Micro Internet Security
  • Pin to task bar
  • Close all windows.

 

Clicking on 3 closes icon down.

 

Seems to me that some code is missing from programme which stops icon closing.

 

With icon still on task bar, under processes Apps in task manager it says

  • Task manager
  • Trend Micro Client Console.

 

Version of Trend is 17.7.1130

 

Hope this helps.

 

Regards

Chas     

Brand User
tm_angelo

 Superstar

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445 Messages

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8.6K Points

1 year ago

Hi chastidswell,

 

The Trend Micro on your taskbar means that the Trend Micro main console is running or a pop up from the Trend Micro software is open. May I know if you are able to open the Trend Micro main console?

 

Also, Is it possible to send a screenshot of your concern so we can fully help you.

 

Please refer to the link below for the steps to take a screenshot:


How to take a screenshot to send to Trend Micro Technical Support

 

Let us know how it goes.

 

-TM_Angelo

Neophyte

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6 Messages

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200 Points

hi again

Two screen shots attached. One of the Trend icon and two of the icon open. This closes when close all windows is selected.

The main console still opens as norma.

Cheers

Chas

Brand User
tm_angelo

 Superstar

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445 Messages

 • 

8.6K Points

1 year ago

Hi chastidswell,

 

The Trend Micro icon on your taskbar means that a Trend Micro process is running. kindly follow the instruction below and monitor if the issue is still there.

 

1. Open Task Manger 

2. End process uiwinmgr.exe

3. Check if the Trend Micro main console will open 

4. Restart the computer and monitor the issue.

 

If the issue is still the same after following the instructions above, kindly try to reinstall the software and restart your computer.

 

Let us know how it goes.

 

-TM_Angelo

 

Neophyte

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6 Messages

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200 Points

Tried suggestionn and doesnt work.

Found fourb uiwinmgr.exe running. Two ended process and two didnt.

Main console then wouldnt open. After reboot things were fine but icon still remained on taskbar,

Neophyte

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6 Messages

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200 Points

PC is running Win 11 21H2 and OS build is 22000376

Neophyte

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2 Messages

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120 Points

1 year ago

Can you please help me to get my Trend micro to work? It said it is over 30 days since last scan. 

Brand User
tm_kath

Legend

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760 Messages

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14.7K Points

Hi @vrucs62,

To better assist you with this, are you having issues in running a scan? We would appreciate if you can explain further the issue you are encountering.

Here is a guide on how to run a scan if you need it:
How to scan for viruses on Windows

Awaiting your response.

- TM_Kath

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