solid red

Hello Trend Micro,

How are you ?

I have had the Trend Micro for several years. It works great. 

However, as of late, My Trend Micro Box, at certain times turns red. I disconnect the power for a few seconds. I disconnect the ethernet cable. No response. Then all of a sudden it turns to solid green.

I do not want to reset, I don't want any of my app settings changed or deleted.

What are the reasons for this ?

How can I prevent this ?

thanks,

Al