A
Neophyte

Neophyte

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1 Message

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100 Points

Saturday, May 20th, 2023 2:45 PM

Closed

Resolved

solid red

Hello Trend Micro,

How are you ?

I have had the Trend Micro for several years. It works great. 

However, as of late, My Trend Micro Box, at certain times turns red. I disconnect the power for a few seconds. I disconnect the ethernet cable. No response. Then all of a sudden it turns to solid green.

I do not want to reset, I don't want any of my app settings changed or deleted.

What are the reasons for this ?

How can I prevent this ?

thanks,

Al

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Brand User

Trend Security Expert

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128 Messages

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2.7K Points

9 months ago

Hi @alfredjohnson1 

Welcome to Trend Micro Home Users Community.

The solid red status indicates No internet Connection. If you are experiencing this issue at certain times, it can be caused by intermittent connection. 

You may refer to the helpcenter link below for more details:
Steady red light in Trend Micro Home Network Security Station

Hope it helps!

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