Neophyte
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2 Messages
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120 Points
PHPRunner Application
I am using PHPRunner Application on my device, but the file is being quarantined and removed by Trend Micro. I scanned the file also using Bitdefender and WatchGuard but they did not flag the file as malware. Would you help me understand why the file itself is being tag as malware?
tm_klariz
Trend Security Expert
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160 Messages
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3.3K Points
1 year ago
Hi @support_ece9f9,
Welcome to Trend Micro Home Users Community!
For us to better understand the issue that you are experiencing, can you please provide a screenshot and the message that shows when you try to run the application?
Also, kindly provide the operating system and Trend Micro program version that you're using so that we can provide further troubleshooting with regards to your concern.
Awaiting for your response.
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Anime_007
Superstar
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207 Messages
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6.4K Points
1 year ago
Its better if you provide a screenshot of the threat report which contains the detection name of the suspected threat. Use snipping tool for taking the screenshots. This is the default application for this purpose provided by Microsoft. You may also disable AV protection temporarily and upload the installation exe file over virustotal.com to see if its been detected by other AVs or not.
You can also submit the file for reclassification to Trend Micro. But for that you have to encrypt the file in a zip or rar archive and set a password namely "virus" for it. But I think if you upload the exe file over virustotal website and if has several detections from other AV vendors then the file is definitely malicious one.
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tm_prima
Trend Security Expert
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122 Messages
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2.5K Points
1 year ago
Thank you for sharing a workaround for the issue, @Anime_007 All of your suggestions may help @support_ece9f9 to sort out what's behind those detections, and since we would like to know more about the issue, kindly provide us with a screenshot of it, and don't forget the operating system and Trend Micro program version that you're using.
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Anime_007
Superstar
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207 Messages
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6.4K Points
11 months ago
@support_ece9f9 kindly share the screenshots so that Trend Micro employees can help you.
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support_ece9f9
Neophyte
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2 Messages
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120 Points
11 months ago
Hi Everyone,
Thank you for taking time to check my concern. Here are the screenshots of the detection.
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