K
Neophyte

Neophyte

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1 Message

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100 Points

Wed, Jul 7, 2021 10:21 AM

Licence and operations prior to expiry

Why is scanning and update function disabled 8 days before expiry of my last license

Responses

Brand User

Prodigy

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211 Messages

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3.9K Points

25 d ago

 

Hi karthikeyanco,

 

Welcome to Trend Micro Home Users Community!

 

To help you on your concern, I would like to ask further description and explanation of the symptoms you are experiencing. The Trend Micro software should still function properly even when it's near the expiration date.

 

Also, please provide us the following information:

 

1. On what device and its Operating System Version.
2. Exact Error Message if there's any.
3. Screenshots of the problem if possible.


You can also try to restart the Trend Micro components, by following the instructions below and monitor if the problem will still occur.

1. On your keyboard, press and hold together the Windows key + R key.

2. In the open field, type support tool and hit Enter or click OK. This will open the Trend Micro Diagnostic Toolkit.

3. Go to C(Uninstall) tab.

4. Click number 5, after a minute click number 2.

5. Wait for another minute, and click number 4.

6. Check if the issue persists.

 

Awaiting for your response.

 

-TM_Angelo