Is Trend Micro device compatible with Calix GigaSpire BLAST u6 Router?

Hi @tm_prima​,

Thanks for your prompt response. I have one more query. All the 4 Lan Ports of my Router are occupied. However, I have another 8 Port Network Hub Switch of Netgear which is currently being operative after connection through Ethernet Cable with my Router. My question is, if the Trend Micro device is hooked up with one of the ports of Netgear Network Hub Switch instead of Router, does it make any difference? I hope, it is not. Still, I will be looking for your confirmation at the earliest.

Thanks, and regards,

Tapas Biswas

@tapasbiswas​ 

"My question is, if the Trend Micro device is hooked up with one of the ports of Netgear Network Hub Switch..."

I was under the impression that TM device has to be connected before router ( in fact between modem and router)

Hello @claudiubotezatu​,

Your impression is, probably, not correct. There is only one Lan Port, available in TM Device. If that Lan Port is utilized to connect from Modem thru Ethernet Cable, where do you find additional Lan Port on TM device to connect to Router?

Regards. 

@tapasbiswas​ 

You are right, sorry!

Hi @tm_prima​,

Finally, let you all know that Calix made, “GigaSpire Blast u6” Router is NOT compatible with Trend Micro Device. With a hope, I bought one TM device from Amazon on 03/02. I tried to make it compatible with my Router. I also called your Technical Support (may be, based in Philippines) and they couldn’t make the TM device operative with this Router, “GigaSpire Blast u6”. Needless to say, I will be returning back the Trend Micro device to Amazon. 

Regards,

Tapas Biswas

Hi @tm_helen​,

This is not called as Wi-Fi Extender. This is an additional Network Hub Switch for availability of more Lan Ports if all Ports of Router are occupied.

Hope, now you will understand.

Regards,

Tapas Biswas

Hi @tapasbiswas​,

My apology for the confusion. It's good to know this has already been sorted out.

Ideally, Trend Micro Home Network station should be connected directly to the main router and must be working first before adding a network hub/switch.

Regards,

Helen

Hello @tm_helen​,

Let you now, after benchmarking, finally this was sorted out with the assumption that Calix make, “GigaSpire Blast u6” Router is NOT compatible with Trend Micro Device. With a hope, I bought one TM device from Amazon on 03/02. I tried to make it compatible with this Router. I also called your Technical Support (may be, based in Philippines) and they couldn’t make the TM device operative with this Router, “GigaSpire Blast u6”. Needless to say, I have already returned the Trend Micro device to Amazon. 

Regards,

Tapas Biswas