R
Neophyte

Neophyte

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2 Messages

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140 Points

Sunday, September 10th, 2023 1:02 PM

i want to cancel subscription

cancel subscription before it renews

Brand User

Trend Security Expert

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141 Messages

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2.9K Points

6 months ago

Hi @ryderglow , 

Welcome to Trend Micro Home Users Community!

To prevent your subscription from getting automatically renewed , you can turn off the Automatic Renewal of your subscription by following these steps:

1.) Sign in to your Trend Micro Account on this link: https://account.trendmicro.com/
2.) Click on Licenses tab.
3.) Under the licenses tab it should show the subscriptions that you have, kindly look for your existing license that is about to renew and at the right side of that there is a "Cancel Subscription" button , click that so you can turn off the Automatic Renewal for the subscription.

If you want to be assisted realtime by our phone support , you can go to this link, to get the hotline : https://helpcenter.trendmicro.com/en-us/contact-support/

Hope this helps! 

(edited)

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