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Neophyte
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3 Messages
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140 Points
Downloading on new lenovo computer with windows
Trying to download Trend Micro to new Lenovo computer with windows. It will be the 3rd device on my subscription. When i try to open downloaded file, i get a message that windows does not recognize the app and won't download. Any solutions?
tm_vince
Trend Security Expert
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169 Messages
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3.4K Points
8 months ago
Hi @recherd ,
Considering that your Lenovo laptop is still new , have you checked if there are any pending Windows updates? If yes , kindly download and install them first and try to install the Trend Micro Antivirus again.
Let me know if this works!
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davevt31
Hustler
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119 Messages
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2.7K Points
8 months ago
What is the version of Windows?
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