R
Neophyte

Neophyte

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3 Messages

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140 Points

Tuesday, December 12th, 2023 1:32 AM

Closed

Downloading on new lenovo computer with windows

Trying to download Trend Micro to new Lenovo computer with windows. It will be the 3rd device on my subscription. When i try to open downloaded file, i get a message that windows does not recognize the app and won't download. Any solutions?

Brand User

Trend Security Expert

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148 Messages

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3K Points

4 months ago

Hi @recherd ,

Considering that your Lenovo laptop is still new , have you checked if there are any pending Windows updates? If yes , kindly download and install them first and try to install the Trend Micro Antivirus again.

Let me know if this works!

Hustler

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102 Messages

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2.3K Points

4 months ago

What is the version of Windows?

Brand User

Trend Security Expert

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82 Messages

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2.1K Points

Thank you for your question @davevt31.

Hi @recherd,

Kindly check the version of your operating system so we can have an idea if the installer is compatible or meets the system requirements.

Neophyte

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3 Messages

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140 Points

@tm_helen​ Microsoft Windows Version 22H2

OS Build 22621.2715

TX

Neophyte

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3 Messages

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140 Points

Alert...Problem Solved

When I looked up Windows Version I discovered that Windows was in "S" mode so it wouldn't allow any apps not verified by Microsoft to be installed. Switched out of "S" mode. Download worked just fine. Thanks for your interest in helping.

Brand User

Trend Security Expert

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82 Messages

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2.1K Points

Hi @recherd,

I'm glad to hear you managed to solve it and thank you for keeping us informed with the update.

Hustler

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102 Messages

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2.3K Points

@recherd​ Yep, figured it had something to do with the "S" mode.

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