B
Neophyte

Neophyte

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1 Message

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100 Points

Tue, Oct 26, 2021 10:38 PM

On my ASUS laptop when I install Trend Micro VPN I cannot open Google Chrome,Mozilla FireFox, Microsoft Edge, etc. Why ?

When I click on any Browser it will not open when Trend Micro VPN is installed on my Windows Laptop. 

Brand User
tm_kim

 Superstar

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520 Messages

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6.9K Points

1 m ago

Hi, bwerk11.

 

We would like to take a look at this closely. Please isolate the issue by turning off Trend Micro protection so we can check if it's the one causing the issue. Here's how you can do it:

 

1. Press the Windows and R keys on your keyboard to open the Run window.
2. In the Open field, type supporttool.exe, then click OK.
3. Click Yes when the User Account Control window appears. The Trend Micro Diagnostic Toolkit will open.

4. Click the (C) Uninstall tab.
5. Click 5. Stop all components.

6. Check if the issue still persists.

 

To turn it back ON, click 4. Start all components on the Trend Micro Diagnostic Toolkit window.

 

Let us know how it goes.

 

- TM_Kim

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