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emmawsmith3299
100 Points
Neophyte

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6 Messages

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180 Points

Wednesday, September 8th, 2021 2:57 AM

Closed

Resolved

Large data size

Hi,

The Trend Micro Wifi Protection app takes up 16GB of storage and is by far the largest app on my computer.
My storage space is now nearly zero available which is causing problems and I'd like to know if the Trend Micro Wifi Protection app can be reduced to a smaller size.

Problem

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Updated 

3 years ago

87

2

Brand User
tm_kim

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682 Messages

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10.1K Points

3 years ago

Hi, emma.w.smith3299.

 

I would like to ask for further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem.
 
Please also provide us the following information:
 
1. Trend Micro WiFi Protection program version
2. Windows OS version
3. Screenshot of the file location that indicates16GB

 

Let us take a look at this further. We'll wait for your response.

 

- TM_Kim

3

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emmawsmith3299

Neophyte

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6 Messages

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180 Points

@kim_de_guzman

Thanks Kim!

You'll find the requested information below:

1. Trend Micro WiFi Protection program version: 3.3.1052

2. Windows OS version

Edition Windows 10 Home
Version 20H2
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0

3. Screenshot of the file location that indicates16GB


 

3 years ago

0

Brand User
tm_kim

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682 Messages

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10.1K Points

Hi, emma.w.smith3299.

 

Thank you for providing the information needed. Can you check which file/folder on the WiFi Protection's storage that has the largest size taken? If you can send a screenshot or copy of the file path, that would be better.

 

You can also try to reinstall the Trend Micro WiFi Protection then check if the issue will still persist. Please use the installer on this link: 

 

How to install Trend Micro WiFi Protection

 

- TM_Kim

3 years ago

0

emmawsmith3299

Neophyte

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6 Messages

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180 Points

Thanks for that advice, @kim_de_guzman!

I couldn't find where the app was stored but I did uninstall and re-install the app using the instructions provided and the storage size of the app is reduced to 56 MB now.

Thank you for your help.

3 years ago

0

Brand User
tm_cathy

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579 Messages

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9.4K Points

3 years ago

You're welcome, emma.w.smith3299. Just et us know if you have further questions.

 

Have a great day!

 

- TM_Cathy

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