N
Neophyte

Neophyte

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2 Messages

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120 Points

Thu, Mar 31, 2022 9:37 AM

Closed

Can't install VPN App on Laptop

Error message states to click yes in user control dialog to allow VPN.

Neophyte

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2 Messages

 • 

120 Points

6 m ago

error message and setting attached.

Legend

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753 Messages

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13.4K Points

Hi, nashy1_

 

You may follow the link on how to install Trend Micro Public WiFi Protection.

 

You can read more about Trend Micro Wi-Fi Protection by clicking here.

 

Hope this helps.

 

- TM_Rochelle

Brand User
tm_kath

Legend

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690 Messages

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11.2K Points

Hi @nashy1_,

 

May we know if that error appears after clicking the Add VPN button?

If the issue still persists as of late, you may uninstall the WiFi Protection program and re-install it once more. Please make sure to get the correct installer from this link:

How to install VPN Proxy One Pro

Please make sure that your machine time and date, and time zone are set to automatic. Trend Micro WiFi Protection may also cause unwanted performance behavior if you have another VPN app.

- TM_Kath

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