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Hello ru7imagine,Please follow the suggestion provided by Max Slo in this thread. Please add the game into Trend Micro's exception list. If you will still encounter the same issue after doing so, please let us know about it.Regards,Pat
Trend Micro removing important game files from video games...
I have a problem with Trend deleting important files for certain video games on Steam and with Steam related files, detecting them as viruses. This is inconvenient at least and game-breaking at most due to the fact that Trend automatically deletes files it detects as viruses with no option to recove
Problem
Hello trish and welcome to the Community!Thank you for letting us know about this problem that you encountered. Apologies for the inconvenience.Kindly follow the steps from another post to help us resolve this issue.https://en.community.trendmic
Outlook 2016 not opening
Hi There, I am running windows 10, Office 2016 and Maximum security 2017. All of a sudden my Outlook 2016 was not opening, however when I open the task manager the outlook.exe file was running, after much trouble shooting I have discovered that it works perfectly once I have removed Trend Micro, I d
Problem
Hi @bernard.pullon and welcome to the community!We apologize for the late response regarding your post. Let us help you on this.Regarding your concern about the Trend Micro program uninstallation, let me provide you with this link below to help you r
uninstall "titanium internet security" with expired license and no application available - MAC
I purchased this with macbook Air but now expired. I guess the app was deleted as I have no console or menu to uninstall it.
Question
Hello stallings.david and welcome to the Community!Thank you for letting us know about this issue that you have encountered. Apologies for the inconvenience.Kindly follow the steps from the article below:Unable to update Windows 10 due to remnan
Win 10 update tells me it can't proceed with PC-cillin tool installed. Can I safely uninstall, and how? Thanks.
As I described. Nothing more to add.
Question
We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new
Ransomware false positives
Anyone else seeing VcXsrv getting false-flagged as ransomware? vcxsrv-64.1.19.5.1-installer.exe
Question
Hello mjsmcountry and welcome to Trend Micro Community!Possible reason why Trend Micro blocks your phone number is because it is protecting you through the Data Theft Prevention. Data Theft Prevention lets you protect sensitive data or
Browser security is disconnecting from explorer - how do I delete this feature?
Windows 7 desktop entering email message a pop up from Trend Micro says my phone # blocked - disconnects from browser explorer. clicked temporarily disable this feature. Only disabled at this time next time I go online same thing. How do I remove this feature permanently?
Problem
Hello CaptainArvaton and welcome to the Community! Thank you for letting us know about this issue that you have encountered. Apologies for the inconvenience that this has caused you. The Trend Micro program, just like any other software will of cours
Full Scan Slows Down PC Terribly.
I have quite a powerful PC, but whenever I run a full scan, Trend Micro slows down my PC so much. I previously used Webroot Secure Anywhere as my antivirus, and it's full scan never affected my PC the way Trend Micro does.I'd like to recommend that the Trend Micro company try to make their program '
Problem
Hello eleanornewell, welcome to the Community!In addition to the advice of Max Slo, you may check the link below.Unable to open Trend Micro ProgramFor further assistance, please contact our premium technical support team.Have a good da
Eleanor Newell_Trend Micro Internet Security_Cant' access settings after system restore
Eleanor Newell is having a problem with her PC. It was having multiple blue screen errors. In trying to fix. We have done a system restore and now the Internet Security system is not working correctly. It is in the system tray and can be updated and other functions work by right click access. The m
Problem
Hi Tim Pratt and welcome to the community!Are all your devices running on Windows? If so, it should run on the same version which is 12.0 (latest version). It seems that your 2 devices are not yet updated to the latest version. You can act
different version same program
I have Trend Micro Maximum Security; after the latest update the component version on all my desktops is 12.0.1153 but on my portable devices (Surface Book & Surface Pro) it is 111.1.1045. When checking for updates all devices report running latest. Some of the functionality is different; on the
Question
Hello ronniecribb and welcome to the Community!Thank you for letting us know about this problem that you encountered. Apologies for the inconvenience.I'm afraid that the latest version of Trend Micro Security which is 12.0 is no longer compatibl
confused
i have widows xp i removed old verson and downloaded 12.0 when i open it it wiil unbundle but then stops .what can i do?
Question
Hi Steven Ross,We're sorry to hear about your experience.For us to further check on this, I need to know the exact website that you are trying to access. Thanks.Awaiting your response.~Iya
when i go to my credit sard site via pw manager, the site comes up but it does not fill in the acct/password info. How can i fix?
Password info not inserted into log on fields
Question
Hi, grahamedenovan!You can click the link below to give you a guide on how to disable/enable the Trend Micro Security program:Disabling or enabling your Trend Micro Security softwareNote: It is not advisable to disable your security software. This is
How to turn off Trend
How can I turn off Trend--without deleting it from my PC. I just want to try something and then turn it back on in 10 minutes. Thank you
Question
Hi leoroy2,They are right about the possible fake email that you have received.May I know if you also have contacted your ISP regarding that email for it to be verified?As an addition to their suggestions, try using this tool that we have on this lin
scan/remove zbot
I received an email from my isp (cox) that my windows 7 pc is likely infected by zbot. How can I find/fix with trend?
Question
Hello TIPPYROBERTS and welcome to the Community!Thank you for letting us know about this issue that you have encountered. Apologies for whatever inconvenience this may have caused you. We have just announced the data breach that happened with Equifax
Equifax Security Breach
I received an email from Trend Micro last week about the Equifax breach which indicated I should contact them to see if my data was stolen.... I am concerned because it indicated I would have to give them the last 7 digits of SS# which is not something you normally have to do.... I need to verify th
Question
Hi Nancy Johnson and welcome to the community!Please make sure that your computer's clock is correct. Also, try clearing the cache of your web browser. If issue is the same, do let us know the complete url or link of the website you are try
"Your connection is not private" message
I receive a "your connection is not private" message when trying to access a known website. If I go to advanced setting and try to go there anyway, I receive a "404 - File not found" message. I have added the website to my trusted sites and tried from an incognito window, but nothing works.&n
Question
We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new
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6 years ago
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my computer is not being serviced since Oct. 2016
statement was, that my computer is not online
Question