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Brand User

Hello trish and welcome to the Community!Thank you for letting us know about this problem that you encountered. Apologies for the inconvenience.Kindly follow the steps from another post to help us resolve this issue.https://en.community.trendmic

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Outlook 2016 not opening

Hi There, I am running windows 10, Office 2016 and Maximum security 2017. All of a sudden my Outlook 2016 was not opening, however when I open the task manager the outlook.exe file was running, after much trouble shooting I have discovered that it works perfectly once I have removed Trend Micro, I d

Problem

Brand User
Brand User
Brand User
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Brand User

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

 commented 

6 years ago

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Ransomware false positives

Anyone else seeing VcXsrv getting false-flagged as ransomware? vcxsrv-64.1.19.5.1-installer.exe

Question

Brand User

Hello mjsmcountry and welcome to Trend Micro Community!Possible reason why Trend Micro blocks your phone number is because it is protecting you through the Data Theft Prevention. Data Theft Prevention lets you protect sensitive data or

 commented 

6 years ago

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Browser security is disconnecting from explorer - how do I delete this feature?

Windows 7 desktop entering email message a pop up from Trend Micro says my phone # blocked - disconnects from browser explorer. clicked temporarily disable this feature. Only disabled at this time next time I go online same thing. How do I remove this feature permanently?

Problem

Brand User

Hello CaptainArvaton and welcome to the Community! Thank you for letting us know about this issue that you have encountered. Apologies for the inconvenience that this has caused you. The Trend Micro program, just like any other software will of cours

 commented 

7 years ago

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Full Scan Slows Down PC Terribly.

I have quite a powerful PC, but whenever I run a full scan, Trend Micro slows down my PC so much. I previously used Webroot Secure Anywhere as my antivirus, and it's full scan never affected my PC the way Trend Micro does.I'd like to recommend that the Trend Micro company try to make their program '

Problem

Brand User
Brand User

Hello eleanornewell, welcome to the Community!In addition to the advice of Max Slo, you may check the link below.Unable to open Trend Micro ProgramFor further assistance, please contact our premium technical support team.Have a good da

 commented 

7 years ago

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Eleanor Newell_Trend Micro Internet Security_Cant' access settings after system restore

Eleanor Newell is having a problem with her PC. It was having multiple blue screen errors. In trying to fix. We have done a system restore and now the Internet Security system is not working correctly. It is in the system tray and can be updated and other functions work by right click access. The m

Problem

Brand User

Hi Tim Pratt and welcome to  the community!Are all your devices running on Windows? If so, it should run on the same version which is 12.0 (latest version). It seems that your 2 devices are not yet updated to the latest version. You can act

 commented 

7 years ago

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different version same program

I have Trend Micro Maximum Security; after the latest update the component version on all my desktops is 12.0.1153 but on my portable devices (Surface Book & Surface Pro) it is 111.1.1045. When checking for updates all devices report running latest. Some of the functionality is different; on the

Question

Brand User
Brand User
Brand User
Brand User
Brand User

Hello TIPPYROBERTS and welcome to the Community!Thank you for letting us know about this issue that you have encountered. Apologies for whatever inconvenience this may have caused you. We have just announced the data breach that happened with Equifax

 commented 

7 years ago

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Equifax Security Breach

I received an email from Trend Micro last week about the Equifax breach which indicated I should contact them to see if my data was stolen.... I am concerned because it indicated I would have to give them the last 7 digits of SS# which is not something you normally have to do.... I need to verify th

Question

Brand User

Hi Nancy Johnson and welcome to the community!Please make sure that your computer's clock is correct. Also, try clearing the cache of your web browser. If issue is the same, do let us know the complete url or link of the website you are try

 commented 

6 years ago

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"Your connection is not private" message

I receive a "your connection is not private" message when trying to access a known website. If I go to advanced setting and try to go there anyway, I receive a "404 - File not found" message.  I have added the website to my trusted sites and tried from an incognito window, but nothing works.&n

Question

Brand User

Hi dfude1,Since you are able to check on the registry, can I ask you if you have seen any folders related to "IOLO"? That folder is for system mechanic as informed by the guide.May I know if you have tried to delete that folder in the registry?If not

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Can't uninstall system mechanic.

It's annoying enough that I have to install a program I use regularly to let trend micro update but now system mechanic won't uninstall.  I get a message saying a file is open somewhere though I can't find it.  Is there a way to remove the program completely other than uninstall?  I h

Problem

Brand User

Changed to private as cx has Premium Subscription. Please reference the new conversation here: Can't Uninstall System Mechanic

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Can't uninstall system mechanic.

It's annoying enough that I have to install a program I use regularly to let trend micro update but now system mechanic won't uninstall.  I get a message saying a file is open somewhere though I can't find it.  Is there a way to remove the program completely other than uninstall?  I h

Problem