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Latest Update for Windows 10 Now Available (April 2018)
Microsoft has released a new update for Windows 10 that contains new features and security updates. Based on testing, there are no issues found with Trend Micro Consumer products. Feel free to comment or post any inquiries you may have.To learn more about the April 2018 Update, visit this Microsoft
Announcements
Hi Tom Emmelot, Please do contact our Beta Team through the link below: Contact Beta SupportThank you!
Latest Update for Windows 10 Now Available (April 2018)
Microsoft has released a new update for Windows 10 that contains new features and security updates. Based on testing, there are no issues found with Trend Micro Consumer products. Feel free to comment or post any inquiries you may have.To learn more about the April 2018 Update, visit this Microsoft
Announcements
Hello jimzog and welcome to the Community!Thank you for letting us know about this problem that you encountered. Apologies for the inconvenience.Your web browser might have an unwanted extension installed on it. With that, we recommend you to re
dANGEROUS PAGE NOTIFICATION WHEN OPENING A NEW TAB
JUST IN THE LAST FEW DAYS I AM GETTING A DANGEROUS PAGE NOTIFICATION EVERY TIME I OPEN A NEW TAB
Problem
New thread Please reference the new conversation here: Inquiry on how to Uninstall Trend Micro Security
I need Tor browser, but Trend is deleting it. How do I allow Tor browser on this computer?
Trend deletes Tor browser. I need Tor browser for my work. What do I do to allow Tor browser on my computer--Dell Vostro 200.
Problem
Thank you for your feedback and suggestion, juzzle. I also apologize for the mistyped link. Here's a link on where you can log in to your Trend Micro Account:Trend Micro AccountWe are still checking on the first concern. We'llkeep you posted on this
Monthly Threats popup creates panic - no matching details in Security Report
For the past few months, I receive the Monthly Threats popup. This month, for example, it reported "34 threats" - naturally, such a report creates panic and I investigate the issue by clicking "View Now". However, the details in Security Report in no way match the pop-up alert - often showing "0" or
Problem
Apologies for the inconvenience this has caused you administrator. When Trend Micro detects any suspicious behavior from another program it will trigger a notification which contains an option to retrieve the file. You can check the steps in this gui
I want to decide myself if a program should be deleted, otherwise it should be quarantined
Paid for programs are deleted before I have a chance to review them
Problem
Hello dmatthewclough and welcome to Trend Micro Community!The reason why you are encountering pop up adds on your computer probably because of an adware. An adware displays advertising content, often in a manner or context that may be unexp
"Powered by DNSUnlocker" pop up adds have invaded my computer, can anyone help?
Pop up ads, on every browser have ruined the internet for me, all sight are cursed by this dreadful invasive pop up spyware, can anyone help?
Problem
Hi Layne van Smaalen!Thank you for your reply. We believe that the real question here is about the price for the same product with different number of users. We understand that you only want to get the best out of the product that you purchased. As f
New packaging says 1 device
For years I've been buying Internet Security for 3 users. Now the packaging says 1 device. My local retailer is still selling it for the same price. Is it really only for 1 device now, even though it costs the same?
Question
Hi badams12,Can I ask you to provide us the full path under "where found" regarding this detected possible threat?You may go to the logs and choose to export the results in CSV format so that you can easily copy the full path under "where found".We w
possible hifrm-5
Hi. I recently received a real time notification that my Mac had logged two 'POSSIBLE_HIFRM-5' threats. Under 'Response' it says ignored. I then went to their location, under 'Where Found', so I could delete them but couldn't find them. I did a search on my Mac for them but nothing! Could you please
Problem
Hello charleslehman01,Thank you for providing this update. We will endorse this concern to one of our Senior Engineers. We'll send you an email for more details.Regards,Pat
Nearly Constant 100% Disk Usage For Several Days then failure (Trend File MBG.db)
Dell computer (I5 processor with 16GB) Windows 10 Home (64 bit) Trend Micro Maximum SecurityTrend Micro fails with no screen error. Logo disappears. I have run "Permission Tool", " Remnant File Remover Tool", restarted the computer, and reinstalled Trend Micro. I have tried this re-insta
Problem
Hello krisallen2000 and welcome to the community!Is there any error message when you try to install? What happens when you try to run the installer, also may I know the operating system of your computer?We would like you to take advantage of your pre
I've downloaded the installer
I've downloaded the installer several times, but the program won't go any further to install into my laptop.
Problem
Official Response
Hello heartsoholic12 and welcome to the Community!Thank you for sharing this wonderful information to all of us. And, we'd like to apologize for the inconvenience that this has caused you.After the official release of the Windows 10 Fall Creator
Trouble with Trend Micro starting after MS Oct update KB4041676
Trend micro product was not starting and giving .dll errors, etc. Tried to reinstall but it was stuck at the "checking computer" step. Turns out its related to MS fall October 2017 update KB4041676. Uninstalled KB4041676, then "Hid" the update. This worked, allowing a reinstall of
Problem
Hello Lyn,Thank you for your response.To further check about this matter, you might have enabled the Just-a-Phone Mode on your Trend Micro Mobile Security. If the said feature is enabled, it will disable features like 3G/4G, Wi-Fi and Bluetooth.
Bluetooth
I have Samsung S7 phone it but it wont automatically connect to the car. I need to manually connect each time. This has only happened in the past 2 weeks
Problem
That's good to know, Frances Uhland!If you need any assistance, just give us a post and we'll be glad to help you out. ~Pia
MOVIES
This web browser isn't compatible with Prime Video. Please use one of the following web browsers: Chrome (latest version)Firefox (latest version)Microsoft Edge (version 15 or newer)Internet Explorer (version 10 or newer)Opera (latest version)
Question
Hi tomandginny1 and Welcome to the Community!Thank you so much for letting us know your concern, for this make sure that the Trend Micro Security is up to date.Updating your Trend Micro Security softwareIf it is already updated, you can try to u
tm_ven
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Since upgrading to Windows 10, I have been unable to run a complete scan.
Quick scan does run, but the complete scan hangs up around 22% and never finishes. Installed and ran Trends anti-malware and no issues were found. Windows 10Pro, 64-bit
Problem