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New thread Please reference the new conversation here: Inquiry on how to Uninstall Trend Micro Security

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I need Tor browser, but Trend is deleting it. How do I allow Tor browser on this computer?

Trend deletes Tor browser. I need Tor browser for my work. What do I do to allow Tor browser on my computer--Dell Vostro 200.

Problem

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Thank you for your feedback and suggestion, juzzle. I also apologize for the mistyped link. Here's a link on where you can log in to your Trend Micro Account:Trend Micro AccountWe are still checking on the first concern. We'llkeep you posted on this

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5 years ago

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Monthly Threats popup creates panic - no matching details in Security Report

For the past few months, I receive the Monthly Threats popup. This month, for example, it reported "34 threats" - naturally, such a report creates panic and I investigate the issue by clicking "View Now". However, the details in Security Report in no way match the pop-up alert - often showing "0" or

Problem

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Hi Layne van Smaalen!Thank you for your reply. We believe that the real question here is about the price for the same product with different number of users. We understand that you only want to get the best out of the product that you purchased. As f

 commented 

6 years ago

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New packaging says 1 device

For years I've been buying Internet Security for 3 users. Now the packaging says 1 device. My local retailer is still selling it for the same price. Is it really only for 1 device now, even though it costs the same?

Question

Brand User

Hi badams12,Can I ask you to provide us the full path under "where found" regarding this detected possible threat?You may go to the logs and choose to export the results in CSV format so that you can easily copy the full path under "where found".We w

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possible hifrm-5

Hi. I recently received a real time notification that my Mac had logged two 'POSSIBLE_HIFRM-5' threats. Under 'Response' it says ignored. I then went to their location, under 'Where Found', so I could delete them but couldn't find them. I did a search on my Mac for them but nothing! Could you please

Problem

Brand User

Hello charleslehman01,Thank you for providing this update. We will endorse this concern to one of our Senior Engineers. We'll send you an email for more details.Regards,Pat

 commented 

6 years ago

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Nearly Constant 100% Disk Usage For Several Days then failure (Trend File MBG.db)

Dell computer (I5 processor with 16GB) Windows 10 Home (64 bit) Trend Micro Maximum SecurityTrend Micro fails with no screen error. Logo disappears.  I have run "Permission Tool",  " Remnant File Remover Tool", restarted the computer, and reinstalled Trend Micro. I have tried this re-insta

Problem

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Official Solution

Hello heartsoholic12 and welcome to the Community!Thank you for sharing this wonderful information to all of us. And, we'd like to apologize for the inconvenience that this has caused you.After the official release of the Windows 10 Fall Creator

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7 years ago

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Trouble with Trend Micro starting after MS Oct update KB4041676

Trend micro product was not starting and giving .dll errors, etc. Tried to reinstall but it was stuck at the "checking computer" step. Turns out its related to MS fall October 2017 update KB4041676.   Uninstalled KB4041676, then "Hid" the update.  This worked, allowing a reinstall of

Problem

Brand User

Hello Lyn,Thank you for your response.To further check about this matter, you might have enabled the Just-a-Phone Mode on your Trend Micro Mobile Security. If the said feature is enabled, it will disable features like 3G/4G, Wi-Fi and Bluetooth.

 commented 

6 years ago

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Bluetooth

I have Samsung S7 phone it  but it wont automatically connect to the car.  I need to manually connect each time.  This has only happened in the past 2 weeks

Problem

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That's good to know, Frances Uhland!If you need any assistance, just give us a post and we'll be glad to help you out. ~Pia

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5 years ago

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MOVIES

This web browser isn't compatible with Prime Video. Please use one of the following web browsers: Chrome (latest version)Firefox (latest version)Microsoft Edge (version 15 or newer)Internet Explorer (version 10 or newer)Opera (latest version)

Question

Brand User

Hello ru7imagine,Please follow the suggestion provided by Max Slo in this thread. Please add the game into Trend Micro's exception list. If you will still encounter the same issue after doing so, please let us know about it.Regards,Pat

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Trend Micro removing important game files from video games...

I have a problem with Trend deleting important files for certain video games on Steam and with Steam related files, detecting them as viruses. This is inconvenient at least and game-breaking at most due to the fact that Trend automatically deletes files it detects as viruses with no option to recove

Problem

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